About This Role
This part-time role involves managing luxury second homes for out-of-state owners, ensuring everything is in order and responding to emergencies. The Estate Manager conducts scheduled inspections, prepares homes for owner arrivals, coordinates with vendors, and provides 24/7 emergency response, all while meticulously documenting activities in a client portal.
Responsibilities
- Represent Altura to local realtors and vendors, introducing services and leaving materials
- Conduct scheduled home inspections following a checklist (exterior, doors, windows, water, leaks, HVAC, plumbing, pool, spa, security, pests, all rooms)
- Log all visits with photos in the private client portal
- Perform storm and freeze checks after weather events and with seasonal changes
- Manage keys and mail, signing keys in and out of the key safe and collecting mail/packages
- Ensure homes appear lived-in
- Prepare and stock homes before owner arrivals, billing groceries at cost with photographed receipts
- Escort trusted vendors, staying with them, checking work, and securing the home
- Provide airport transportation for owners and guests at St. George (SGU) and Las Vegas (LAS)
- Handle concierge errands and small jobs requested by owners, logging them as service requests
- Log any plan perks used in the client portal after each job
- Provide 24/7 emergency response, stopping damage, documenting, and following call order
- Set up paperwork, background check, and payroll
- Complete self-guided training on the client portal and apps, with phone walkthroughs from Altura management
- Read the written playbook and house rules, and gain access to the password manager, key safe, and sign-out log
- Conduct a first solo walkthrough of each home to learn layout, shut-offs, breaker panel, and thermostat settings
- Run scheduled inspections independently, using the playbook and home notes
- Learn alarm and lockbox procedures for each property
- Familiarize yourself with the trusted vendor list and supervision procedures
- Drive the route, including gates, stores, and SGU
- Conduct a set number of realtor and vendor introductions weekly, logging and reporting to Altura management
- Review photo reports remotely with Altura management feedback
- Perform first arrival prep, including shopping and photographing receipts
- Conduct an emergency drill, finding and closing water, gas, and power, photographing, and reviewing call order
- Complete first airport run and vendor visit independently
- Submit a photo report in the portal and log any plan perks used after every visit, followed by a check-in call or text with Altura management
- Submit an end-of-day report daily
- Own a route of homes, running inspections, storm/freeze checks, and key/mail management, publishing reports the same day
- Coordinate vendors, scheduling, meeting, supervising, checking work, and logging in service requests
- Send owner wrap-up texts after jobs are done, detailing work and portal photo availability
- Perform arrival prep and airport rides as a regular part of the route
- Join the emergency on-call rotation after Altura management approval of the drill
- Continue weekly realtor and vendor visits, asking partner vendors for client introductions
- Participate in a weekly check-in call with Altura management to review reports and open requests
- Check the portal for new requests and owner messages, planning weekly visits and bookings
- Conduct scheduled inspections across the route, including GPS check-in, full checklist, photos, alarm setting, and locking up
- Perform arrival prep, vendor visits, airport rides, and errands as booked
- Conduct storm and freeze checks as weather dictates
- Visit two local realtor offices and a vendor weekly for introductions and material drops
- Sign keys out and back in daily, log plan perks, hours, trips, and receipts, and submit an end-of-day report
- Submit hours, logged trips, and full-tank fuel receipts monthly for gas reimbursement
- Conduct a monthly key log check with Altura management
- Update each home's notes in the portal (settings, shut-offs, vendor history)
- Flag spotted maintenance for owner recommendations by Altura management
- Perform seasonal prep, including freeze checks in winter and heat/monsoon checks in summer
- Train new Estate Managers and run the route schedule as the team grows into a lead role
Requirements
- Valid driver's license, a reliable insured vehicle, and a clean driving record
- Able to pass a background check
- Comfortable with a smartphone for photos, apps, and the client portal
- Live in or near St. George, UT
- Flexible hours, including some evenings and weekends, and an on-call rotation for emergencies
- Home-maintenance know-how is a plus
Benefits
- Gas reimbursement for business driving (full-tank fill-ups, checked against logged trips)
- Paid trial visit
- Flexible schedule
Important Details
- Schedule: Flexible; some evenings and weekends, plus an on-call rotation for emergencies
- Employment type: Part-time to start, with a path to full time (about $40,000 a year) as the client base grows to around 15 homes
Application Process
- Text or WhatsApp 435-767-1274, or email hello@discoveraltura.com with a few lines about yourself
- If it's a fit, the team will set up a quick phone call, then a paid trial visit
About the Company
Altura Complete Estate Care looks after luxury second homes in St. George for owners who are often out of state. They provide scheduled home inspections, storm and freeze checks, arrival prep, trusted vendor coordination, airport rides, and 24/7 emergency response, all recorded in a private client portal.