About the role
Overview:
At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.
We are hiring an ERP Systems Analyst to support the day-to-day operations, maintenance, and optimization of our enterprise resource planning (ERP) systems. In this role, you'll serve as a key technical resource responsible for ERP operations, integrations, system monitoring, upgrades, data protection, and end-user support. You'll partner closely with business stakeholders to understand workflows, implement system enhancements, and ensure reliable performance across critical business applications.
What you'll do
- Analyze business and user requirements, design solutions, and implement ERP system enhancements and change requests.
- Monitor and maintain ERP applications and integrations, including job processing, system performance, upgrades, patch management, and disaster recovery planning.
- Provide advanced Tier 3 technical support by diagnosing and resolving application, system, and job-related issues that impact business operations.
- Collaborate with department leaders and end users to evaluate workflows, improve processes, and support informed business decisions.
- Develop reporting requirements and partner with report developers to deliver operational, regulatory, and business intelligence reporting solutions.
Who you are
- Bachelor's degree in Business, Finance, Technology, or a related field.
- Three or more years of experience supporting ERP systems, business applications, or related technology solutions.
- Strong understanding of business processes and their relationship to ERP applications and system operations.
- Experience with application support, system troubleshooting, integrations, upgrades, and end-user support.
- Healthcare experience within a multi-hospital system is preferred.
- Professional certification, licensure, or registration related to your field is preferred.
- Working knowledge of ERP applications, hardware environments, and foundational AIX/Unix functionality is a plus.
Why WakeMed?
At WakeMed, you'll join a collaborative team that values innovation, continuous improvement, and service excellence. We are committed to creating a positive work environment built on respect, teamwork, accountability, communication, and operational excellence. You'll have the opportunity to make a direct impact by supporting technology solutions that help improve the care we provide to our patients and community.
If you're passionate about technology, problem solving, and partnering with teams to deliver reliable business solutions, we encourage you to apply and join WakeMed's mission-driven team.
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Licensure: Certified/Licensed/Registered in Field of Practice Preferred Education: Bachelor's Degree Business Or Finance Or Technology Or Related Field Required Experience: 3 Years Direct Position Experience Required - And Healthcare - Multi-Hospital System Preferred
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