About the role
Epicor Technical Specialist
We’re partnering with a rapidly growing organization seeking a driven Epicor Technical Specialist who wants more than just a helpdesk role. This is a unique opportunity to start hands-on with IT support while quickly evolving into a key ERP expert within the business.
If you’re someone who enjoys solving problems, learning complex systems, and becoming the go-to expert, this role offers a clear path to owning Epicor ERP support and driving real business impact.
What You’ll Do
Phase 1: IT Support & Helpdesk (Foundation)
- Provide day-to-day technical support across hardware, software, ERP, and user accounts
- Manage and resolve helpdesk tickets with speed and professionalism
- Install, configure, and troubleshoot systems and applications
- Support onboarding/offboarding processes, including account setup and permissions
- Document issues, resolutions, and processes clearly
- Escalate complex issues when needed
Phase 2: Epicor ERP Specialization (Growth Path)
- Troubleshoot and resolve complex Epicor ERP issues across modules
- Support dashboards, BAQs, BPMs, and reporting needs
- Partner with internal stakeholders to understand and improve business processes
- Train end users and enhance ERP adoption across the organization
- Assist with system upgrades, testing, and implementations
- Maintain documentation for workflows, processes, and support procedures
- Collaborate with vendors and developers on enhancements and fixes
Ongoing Impact
- Serve as a backup IT support resource when needed
- Identify opportunities to improve system performance and user experience
- Contribute to IT initiatives and continuous improvement efforts
- Deliver a high level of customer service and communication
What You Bring
Core Qualifications
- 1–3 years of experience in IT support or helpdesk environments
- 2+ years of hands-on Epicor ERP experience
- Experience in a manufacturing environment
- ERP customization, reporting, or workflow experience
- Experience with SQL, C#, or Crystal Reports
- Strong Microsoft Excel skills
- Experience with Windows OS, Microsoft 365, and business applications
- Understanding of core business processes (finance, operations, inventory, etc.)
- Experience working with ticketing systems and documentation
Budget: $75,000-$130,000 annually
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