About This Role
This role involves developing and managing the overall entertainment calendar for a casino operation. The Entertainment Manager is responsible for sourcing, evaluating, and booking a variety of acts, negotiating contracts, and ensuring events align with budget and operational needs. It suits a candidate with strong communication, problem-solving, and negotiation skills, who can also lead a team.
Responsibilities
- Develop and manage the overall entertainment calendar
- Determine and approve performance dates, times, locations, and entertainment mix
- Source and evaluate new bands, entertainers, DJs, specialty acts, and other entertainment opportunities
- Negotiate fees, contracts, riders, etc., associated with bands and entertainment
- Ensure entertainment stays within the approved monthly and annual budget
- Create and complete pre-forma and post forma for all entertainment events
- Analyze weekly and quarterly acts by using headcounts, F&B impacts, expenses, feedback, etc.
- Make recommendations on which acts should be renewed, changed, or discontinued
- Approve setups and all production needs prior to events
- Manage purchasing for all supplies, equipment, decor, and operational needs
- Maintain vendor and entertainment relationships
- Work with Marketing to develop entertainment campaigns, events, and promotional strategies
- Coordinate with Security, IT, F&B, Facilities, Gaming, Hotel, and other departments for weekly and larger events
- Coach, train, schedule, and develop department team members, including department and casino SOPs and P&Ps, and hold them accountable for event execution, reporting, content, and guest experience
- Maintain constant awareness of services, promotions, and events offered to inform guests
- Exhibit superb team leadership/development and collaborating ability while working with all departments
- Maintain communication with the Director, providing timely updates on department operations, upcoming events, performance, budgets, contracts, challenges, and any departmental needs requiring awareness, support, and approval
- Provide recommendations and solutions when presenting departmental needs or concerns to the Director
- Perform additional duties as assigned by management, including assisting with casino promotions, special events, property initiatives, and other operational needs to support the overall success of the casino and guest experience
- Manage all department payroll and disciplinary actions
- Attend all required meetings
Requirements
- Above average oral communication skills
- Excellent customer service
- Problem-solving capability
- High capacity for learning
- GED or High School Diploma
- Minimum of three-year event experience, including booking of entertainers
- Microsoft Office applications proficiency
- Excellent customer service skills
- Negotiation abilities
- Ability to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license
- Ability to maneuver in the casino and routinely lift up to 25 pounds and occasionally as much as 60 pounds
- Ability to stand or walk for a minimum of 8 hours and maneuver in or outside the casino
- Visual acuity to observe and react to handle internal and external customer complaints or questions
- Ability to work in a fast-paced environment
- Ability to bend, kneel, twist, and stretch/reach above head
- Good dexterity in fingers
- Ability and willingness to work nights, weekends, and holidays as needed
Nice to have:
Important Details
- Work environment: Casino operations containing second-hand smoke with high noise levels and bright lights
About the Company
The company maintains an alcohol/drug-free workplace.
