About This Role
Managing all entertainment for a casino, from booking acts to handling logistics and budgeting, is the main focus of this role. The manager oversees the entertainment calendar, evaluates performers, negotiates contracts, and ensures smooth execution of all events, working closely with various departments and maintaining vendor relationships.
Responsibilities
- Develop and manage the overall entertainment calendar
- Determine and approve performance dates, times, locations, and entertainment mix
- Source and evaluate new bands, entertainers, DJs, specialty acts, and other entertainment opportunities
- Negotiate fees, contracts, and riders associated with bands and entertainment
- Ensure entertainment stays within approved monthly and annual budget
- Create and complete pre-forma and post-forma for all entertainment events
- Analyze weekly and quarterly acts using headcounts, F&B impacts, expenses, and feedback
- Make recommendations on which acts should be renewed, changed, or discontinued
- Approve setups and all production needs prior to events
- Manage purchasing for all supplies, equipment, decor, and operational needs
- Maintain vendor and entertainment relationships
- Work with Marketing to develop entertainment campaigns, events, and promotional strategies
- Coordinate with Security, IT, F&B, Facilities, Gaming, Hotel, and other departments for weekly and larger events
- Coach, train, schedule, and develop department team members, including department and casino SOPs and P&Ps
- Hold team members accountable for event execution, reporting, content, and guest experience
- Maintain constant awareness of services, promotions, and events offered to inform guests
- Exhibit superb team leadership/development and collaboration ability while working with all departments
- Maintain communication with the Director, providing timely updates on department operations, upcoming events, performance, budgets, contracts, challenges, and any departmental needs requiring awareness, support, and approval
- Provide recommendations and solutions when presenting departmental needs or concerns to the Director
- Perform additional duties as assigned by management, including assisting with casino promotions, special events, property initiatives, and other operational needs to support the overall success of the casino and guest experience
- Manage all department payroll and disciplinary actions
- Attend all required meetings
Requirements
- GED or High School Diploma
- Minimum of three years of event experience, including booking entertainers
- Proficiency in Microsoft Office applications
- Excellent customer service skills
- Negotiation abilities
- Above average oral communication skills
- Problem solving capability
- High capacity for learning
- Ability to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license
- Ability to maneuver in the casino
- Ability to routinely lift up to 25 pounds and occasionally as much as 60 pounds
- Ability to stand or walk for a minimum of 8 hours
- Ability to maneuver in or outside the casino
- Visual acuity to observe and react to handle internal and external customer complaints or questions
- Ability to work in a fast-paced environment
- Ability to bend, kneel, twist and stretch/reach above head
- Good dexterity in fingers
Nice to have:
Important Details
- Work environment: alcohol/drug-free workplace; work in casino operations containing second-hand smoke with high noise level and bright lights
- Schedule: must be able and willing to work nights, weekends and holidays as needed
