About This Role
This role provides essential customer service to both internal and external clients while offering administrative support to the Entertainment Manager. The coordinator will manage various aspects of entertainment operations, from advertising and ticket sales to administrative tasks and show reconciliation.
Responsibilities
- Coordinate advertising processes, creative requests, and advertising schedules, and assist in production
- Pay expenses by receiving, reviewing, and verifying invoices for accuracy, obtaining approvals, and submitting for payment
- Coordinate theatre ticket sales by building shows in reservation and ticketing software, blocking out complimentary tickets, taking reservations, entering reservation data, booking, logging, and distributing tickets on show days, and providing talent agents with sold ticket counts
- Provide customer service by offering box office booth services on show days, assisting with catering and meal arrangements, assisting artists as needed, distributing meet and greet passes, informing Marketing and Entertainment Manager when shows are sold out, and furnishing prospective theatre renters with rental packages
- Provide administrative support to the department by answering and screening calls, sending out lead packets, routing contracts for signature, entering entertainment invoices into the database, submitting check requests, creating and providing entertainment schedules to appropriate departments, documenting and forwarding reports, complaints, suggestions, and commendations, and maintaining entertainment files
- Reconcile and close out shows, indicating no shows and cancellations, removing names from wait lists, and designating and calculating tickets for specific departments
- Maintain an adequate supply of departmental supplies by auditing stock, researching purchasing options, processing requisitions and returns, and receiving, organizing, and storing inventory
- Organize Entertainment offices and update entertainment posters by picking up and displaying back of house materials
Requirements
- High School Diploma or G.E.D.
- 2 years of customer service experience
- Ability to work in a fast-paced environment and meet deadlines
- Ability to interact effectively with customers, vendors, and employees
- Ability to prioritize and perform multiple tasks and assignments
- Ability to maintain file systems
- Ability to perform simple mathematical calculations
- Ability to communicate effectively in the English language
- Ability to complete forms, documents, and written reports
- Ability to maintain professionalism and composure
- Ability to sit and stand for up to eight to ten hours at a time
- Ability to understand and follow verbal directives and written directions
