About This Role
The Entertainment Coordinator provides customer service to both internal and external customers while supporting the Entertainment Manager with various administrative tasks. This role is ideal for someone who thrives in a fast-paced environment and enjoys interacting with a diverse range of people.
Responsibilities
- Coordinate advertising processes and creative requests, prepare advertising schedules, and assist in production.
- Pay expenses by receiving invoices, reviewing and verifying invoices for accuracy, obtaining approvals, and submitting for payment.
- Coordinate theatre ticket sales by building a show in reservation and ticketing software, blocking out complimentary tickets, taking reservations, entering reservation data into the database, booking, logging, and distributing tickets on show days.
- Provide customer service by offering box office booth services on show days, assisting with catering and meal arrangements, helping artists as needed, distributing meet and greet passes, and informing the Marketing and Entertainment Manager when shows are sold out.
- Furnish prospective theatre renters with rental packages.
- Provide administrative support by answering and screening calls, sending out lead packets, routing contracts for signature, entering entertainment invoices into the database, submitting check requests, creating entertainment schedules, and maintaining entertainment files.
- Reconcile and close out shows, indicating no shows and cancellations, and managing the wait list.
- Maintain an adequate supply of departmental supplies by auditing stock, researching purchasing options, processing supply requisitions, and organizing supply inventory.
- Organize Entertainment offices and update entertainment posters.
Requirements
- High School Diploma or G.E.D.
- 2 years of customer service experience.
Nice to have:
- Hospitality experience.
- Casino or hospitality marketing experience.
- Theatre ticket sales experience.
- 2 years of office administration experience.
Essential skills:
- Ability to work in a fast-paced environment and meet deadlines.
- Ability to interact effectively with customers, vendors, and employees.
- Ability to prioritize and perform multiple tasks and assignments.
- Ability to maintain file systems and perform simple mathematical calculations.
- Ability to communicate effectively in English and complete forms and reports.
- Ability to maintain professionalism and composure.
- Ability to sit and stand for up to ten hours at a time.
- Ability to understand and follow verbal and written directives.