Entertainment

About This Role

This role involves organizing and delivering daytime and evening entertainment programs for all hotel guests, providing them with memorable experiences. As an Entertainer, you will make a direct impact on guests by helping them learn new skills while having fun.

Responsibilities

• Approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner
• Maintain a clean, safe, and fun environment by following established security procedures and being always aware of surroundings
• Organize, run, and actively take part in the daytime and evening programs and entertainment
• Host a variety of games, movies, and a range of fun and exciting events, and communicate with guests daily
• Organize indoor activities including craft projects, exercises, movies, and games on rainy days
• Deliver a varied and stimulating program to entertain children with games or other activities
• Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner
• Assess and improve the entertainment programs on offer by obtaining guest feedback and making use of available resources
• Project a positive, friendly, and caring attitude always while interacting with all guests
• Check that all toys and other objects are clean and safe
• Stay current on developments within the hotel by reviewing communications to each shift
• Show initiative in job performance by anticipating the needs of guests and team members
• Follow all company’s policies, procedures, and meet standards
• Perform any other duties as assigned by management

Requirements

• High school diploma or equivalent
• Minimum 1 year of customer service experience, hospitality industry preferred
• Current CPR/AED certification
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members
• Knowledge of reservation and POS systems
• Ability to work with computers and good knowledge of operating software preferred
• Ability to multi-task and be detail-oriented
• Team player
• Ability to work independently with minimal supervision in a high degree of autonomy

About the Company

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. It is a fast-paced, expanding company that needs team members who thrive on challenge, seek responsibility, and value its culture to lead into the next generation of growth.