About This Role
This role involves organizing and delivering daytime and evening entertainment programs for all hotel guests, providing them with memorable experiences. As an Entertainer, you will make a direct impact on guests by helping them learn new skills while having fun.
Responsibilities
- Approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner
- Maintain a clean, safe, and fun environment by following established security procedures and being always aware of surroundings
- Organize, run, and actively take part in the daytime and evening programs and entertainment
- Host a variety of games, movies, and a range of fun and exciting events, and communicate with guests daily
- Organize indoor activities including craft projects, exercises, movies, and games on rainy days
- Deliver a varied and stimulating program to entertain children with games or other activities
- Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner
- Assess and improve the entertainment programs on offer by obtaining guest feedback and making use of available resources
- Project a positive, friendly, and caring attitude always while interacting with all guests
- Check that all toys and other objects are clean and safe
- Stay current on developments within the hotel by reviewing communications to each shift
- Show initiative in job performance by anticipating the needs of guests and team members
- Follow all company’s policies, procedures, and meet standards
- Perform any other duties as assigned by management
Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience, hospitality industry preferred
- Current CPR/AED certification
- Ability to interpret a variety of instructions provided in written, oral, or scheduled form
- Ability to read, write, and speak effectively in English in order to communicate with guests and team members
- Knowledge of reservation and POS systems
- Ability to work with computers and good knowledge of operating software preferred
- Ability to multi-task and be detail-oriented
- Team player
- Ability to work independently with minimal supervision in a high degree of autonomy
About the Company
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. It is a fast-paced, expanding company that needs team members who thrive on challenge, seek responsibility, and value its culture to lead into the next generation of growth.
