Enterprise Sales Account Director

About This Role

An Enterprise Sales Account Director cultivates customer relationships and defines the overall account strategy for a set of existing accounts, acting as a trusted advisor to drive new revenue opportunities for Five9's products and services. This role involves hunting for new business within a defined list of existing Five9 customers, managing relationships, and ensuring customer retention. The position is suitable for an assertive, intelligent team player with a closer mentality, capable of handling both complex sales cycles and day-to-day transactional business.

Responsibilities

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges
• Collaborate with the Five9 team to develop a comprehensive sales strategy
• Identify growth opportunities that customers would benefit from, uncover other divisions within customer organizations, and develop tailored approaches to capitalize on them
• Proactively identify opportunities to upsell additional Five9 products or services to existing customers
• Focus on Five9

AI offerings to improve efficiency in the Contact Center

• Develop and present compelling proposals that showcase the value of expanding engagement with Five9
• Stay informed about industry trends, market dynamics, and competitor activities
• Use market knowledge to position Five9 as a leader and differentiate offerings
• Create and drive revenue within a specified region or list of named accounts
• Generate business opportunities through professional networking and cold-calling
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within the internal forecasting system (SFDC)
• Self-generate leads from personal connections, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Requirements

• Minimum of 12 years of successful experience in sales, with a track record of exceeding targets
• Preferably in CCaaS and/or SaaS with an agent count of 100 - 3,000+
• Ability to work independently and as part of a team in a fast-paced, rapid-change environment
• Success selling at the C-level
• Documented track record of sales excellence
• Proven sales hunter and closer
• Superior professional presence and business acumen