Enterprise Field Service Technician

About This Role

This role is for an LMR Field Service Technician who will join BearCom's Enterprise Travel Service Team, a dedicated field deployment unit. The technician will be responsible for testing, commissioning, and supporting Motorola DMR Critical Communication systems and Public Safety DAS/BDA ERCES systems at enterprise customer sites, primarily in multi-story office buildings, data centers, and shipping/production facilities. The position involves extensive regional travel with occasional national deployment.

Responsibilities

• Install, configure, test, and commission Motorola DMR infrastructure, including CapMAX base stations, LCP trunked systems, and associated network components
• Support installation and testing of Public Safety DAS, BDA, and ERCES systems per NFPA 1221 and local AHJ requirements
• Perform FATP, RF coverage verification, and end-to-end system validation prior to customer handoff
• Create and manage Motorola DMR codeplugs, templates, and subscriber programming for enterprise radio fleets
• Diagnose and resolve issues with LMR infrastructure, RF distribution, antenna systems, and network integration components
• Work hand-in-hand with installation crew members and field management, sharing knowledge and supporting team objectives to ensure every project is completed to the highest standard
• Serve as the technical point of contact on-site; communicate system status, test results, and commissioning milestones clearly and professionally
• Produce accurate as-built records, test reports, commissioning checklists, and compliance documentation
• Adhere to OSHA standards, site-specific safety requirements, and BearCom safety protocols at all times

Requirements

• 3+ years of LMR field service experience with hands-on Motorola DMR system experience
• Demonstrated experience with Motorola CapMAX and/or LCP trunked systems strongly preferred
• Experience with DAS/BDA/ERCES Public Safety systems installation and testing
• Proficiency in Motorola Radio Management (RM) and ASTRO 25/MOTOTRBO programming tools
• Understanding of RF propagation, antenna systems, and signal measurement
• Ability to read and interpret RF system drawings, schematics, and installation plans
• FCC GROL preferred or willingness to obtain
• OSHA 10 required, OSHA 30 preferred
• Valid driver's license with clean MVR
• Must pass background check and drug screening
• Excellent verbal and written communication skills
• A genuine team player who brings energy, accountability, and a collaborative mindset to every job site

Benefits

• Quarterly performance bonus based on project quality, customer satisfaction, and team contributions