Engineering Supervisor

About The Role: We are seeking an experienced and motivated First-Line Supervisor to join our Mobile Engineering Team.

This is a hands-on supervisory position combining responsibility for team performance, technical compliance and customer service with the delivery of planned and reactive engineering works.

The successful candidate will supervise a multidisciplinary team of mobile engineers, coordinate operational activity and provide technical support to the Service Delivery Manager. You will also liaise directly with clients, lead team briefings and confidently present operational updates during both in-person and Microsoft Teams meetings.

Strong IT skills are essential, as the role involves reviewing electronic documentation, using operational systems, producing reports and training engineers in the effective use of handheld devices and OCS Q.

Working Pattern: Monday - Friday 08:00 - 16:30

Key Responsibilities Team Leadership and Supervision

• Supervise the mobile engineering team, ensuring work is completed safely, efficiently and to the required standards.
• Provide day-to-day technical guidance and operational support to engineers.
• Set and review team objectives and development plans.
• Monitor sickness absence and complete return-to-work interviews promptly.
• Escalate attendance, conduct or performance concerns to the Service Delivery Manager and HR where appropriate.
• Deputise for the Maintenance Service Delivery Manager when required.
• Support the induction, training and development of new and existing team members.
• Lead toolbox talks, team briefings and operational meetings.
• Confidently communicate and present information to large groups during in-person and Microsoft Teams meetings.

Operational and Technical Delivery

• Complete planned preventative maintenance, proactive maintenance and reactive works within agreed timeframes.
• Support the monthly planning and coordination of core PPM engineering activity.
• Ensure work is delivered in accordance with SLAs, contractual requirements and customer expectations.
• Provide technical support to the SCTS helpdesk regarding reactive works and engineering queries.
• Monitor subcontractor activity and workmanship, ensuring compliance with company and industry standards.
• Review engineering inspections and maintenance reports to identify reactive repairs and additional work opportunities.
• Ensure equipment and surrounding work areas are maintained to agreed company standards.
• Participate in the on-call rota and provide an emergency response when required.

Compliance and Quality Assurance

• Review weekly timesheets and approve overtime in line with agreed procedures.
• Review and validate technical paperwork, statutory records and engineering documentation.
• Audit site logbooks, engineering activity and subcontractor documentation.
• Ensure tools, equipment and company vehicles are inspected and recorded as required.
• Confirm that work is undertaken in accordance with Risk Assessments and Method Statements (RAMS) and Construction Phase Plans.
• Oversee the completion and delivery of risk assessments, method statements, toolbox talks and hazard reports.
• Promote the use of EcoOnline and ensure hazards and incidents are recorded correctly.
• Identify operational, technical and safety risks and escalate them promptly.

Systems and Reporting

• Act as the designated super user for handheld devices and OCS Q.
• Train and support engineers in the correct use of OCS Q and other operational systems.
• Use electronic systems to review job activity, compliance records, performance information and technical documentation.
• Produce clear and accurate written reports and operational updates.
• Maintain complete, accurate and accessible electronic records.
• Identify system or process issues and support continuous improvement.

Client and Stakeholder Management

• Build and maintain effective working relationships with clients, contract leads, helpdesk teams and operational colleagues.
• Attend Service Delivery Manager and client meetings as required.
• Present clear updates on performance, risks and ongoing issues relating to M&E and building-fabric services.
• Respond proactively to client concerns and escalate significant issues appropriately.
• Maintain a thorough understanding of contractual obligations, service requirements and customer expectations.
• Represent OCS professionally and provide consistently high standards of customer service.

Health and Safety Responsibilities

• Lead by example in promoting a positive health and safety culture.
• Ensure compliance with current health and safety legislation, contractual requirements and OCS policies.
• Deliver toolbox talks and promote effective hazard reporting.
• Ensure all work is completed in accordance with approved RAMS and Construction Phase Plans.
• Monitor the safety and quality of work completed by engineers and subcontractors.
• Ensure equipment, tools, vehicles and work areas meet the required health, safety and quality standards.
• Take appropriate action when unsafe working practices or compliance concerns are identified.

Essential Requirements

• Time-served engineer with a recognised qualification in a mechanical, electrical or building-fabric trade.
• At least two years’ relevant post-apprenticeship engineering experience.
• Previous experience within building maintenance, minor works or project environments.
• Experience supervising, supporting or providing technical guidance to engineers.
• Strong IT skills, including confidence using Microsoft Office, electronic reporting systems and handheld devices.
• Ability to learn operational systems and train others in their effective use.
• Confident delivering toolbox talks, team briefings and presentations to large groups.
• Comfortable leading and contributing to both in-person and Microsoft Teams meetings.
• Strong written and verbal communication skills, including the ability to produce technical reports.
• Good understanding of health and safety requirements, RAMS and statutory compliance.
• Customer-focused approach and confidence communicating directly with clients.
• Full, clean UK driving licence.
• Willingness to participate in an on-call rota.
• Willingness to undertake ongoing training and professional development.
• Ability to meet all contractual screening and disclosure requirements.
• Right to work in the UK.

Desirable Skills and Experience

• Previous supervisory or team-lead experience within a mobile engineering environment.
• Experience working within Facilities Management or Hard Services.
• Familiarity with OCS Q, EcoOnline or comparable CAFM and compliance systems.
• Experience reviewing timesheets, overtime, statutory records and subcontractor documentation.
• Experience monitoring SLA performance, labour utilisation and operational budgets.
• Ability to identify additional works and maintenance opportunities from engineering inspections.
• Strong problem-solving skills and the confidence to make decisions or escalate risks appropriately.

Accountabilities The First-Line Supervisor will be accountable for:

• Delivering a high-quality, safe and compliant maintenance service.
• Supporting achievement of contractual SLAs, performance measures and budget requirements.
• Maintaining high technical, documentation and customer-service standards.
• Supporting efficient deployment of engineers and effective control of labour costs.
• Developing team capability, performance and engagement.
• Building collaborative relationships across mobile and contract-based service teams.
• Identifying and communicating operational, technical and commercial risks.
• Demonstrating the OCS TRUE values of Trust, Respect, Unity and Empowerment in all activities.

About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. Why Work for OCS? ✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.