About This Role
This sales engineering role focuses on building and maintaining customer relationships, driving solution selling, and achieving sales targets for KONE's product portfolio. The role suits an engineer with a strong sales acumen who can understand customer needs and design solutions that create value throughout the product lifecycle.
Responsibilities
- Proactively develop and create customer relationships in the area of responsibility
- Drive solution selling methodology with architects, developers, consultants, or other influencers in early project phases to ensure KONE solutions meet customer needs and create value throughout the lifecycle, considering the whole KONE product portfolio
- Create interest and demonstrate the value of KONE's digital offering to influencers and customers
- Develop and grow KONE's position in the customer base or market area
- Create and communicate leads and sales opportunities for the entire KONE sales team (e.g., cross-selling)
- Ensure customer satisfaction and solve complaints with the rest of the KONE team
- Document customer and contact information, responsible for correct customer, influencer, and contact data in CRM
- Generate leads, opportunities, orders, and contracts to meet sales budget and pricing targets
- Find customer needs and design solutions to meet them
- Be accountable for setting optimal market pricing for each solution
- Request technical know-how from Customer Solutions Engineering (CSE) in the tendering phase in non-standard cases and according to local policy
- Arrange pre-tender, pre-booking reviews and ensure Sales-to-Operations handover with complete and correct information
- Ensure the importance of site readiness is communicated to the customer and included in the contract
- Validate that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality, and safety
- Be accountable for the project until Order Booking
- Ensure correct project categorization at Decision to start tendering by Gate approver
- Support the finance function in money collection
- Drive execution of individual sales plan including proactive/consultative sales customer visits
- Be responsible for gathering relevant information about the market and competitors from the field
- Be responsible for timely and accurate reporting
- Document full information of opportunities, tasks, and visits, including won and lost reasons
- Be responsible for correct opportunity data in CRM
About the Company
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area and participation and the sharing of information and ideas are encouraged. Sustainability is an integral part of the culture and daily practice. The company follows ethical business practices and seeks to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. KONE offers a range of experiences and opportunities that help employees achieve career and personal goals and enable a healthy and balanced life.
