About the role
Job Responsibilities
- Provide technical and engineering support to customers, business partners, and internal stakeholders across the assigned region.
- Support customers in technical enquiries, product-related issues, troubleshooting, and problem resolution.
- Assist in product qualification, evaluation and testing activities to ensure products meet customer and technical requirements.
- Support technical promotion and product introduction by providing product specifications, technical information and application support to customers and business partners.
- Provide post-sales technical support, including RMA handling, failure analysis and diagnostic activities.
- Utilise relevant diagnostic tools and technical data to identify product issues and support root cause analysis.
- Coordinate with internal engineering, sales and other cross-functional teams to resolve technical issues and follow up on customer requirements.
- Prepare technical reports, analysis and documentation relating to product qualification, troubleshooting and customer issues.
- Monitor and follow up on technical issues to ensure timely resolution and customer satisfaction.
- Keep updated on product specifications, technologies and industry developments, particularly in the storage and HDD industry.
- May be required to support regional customers and business partners on-site or remotely when necessary.
- Perform other engineering and technical duties as assigned.
Job Requirements
- Degree or Diploma in Electrical, Electronic, Mechanical Engineering or other relevant engineering disciplines.
- Candidates with 1–2 years of relevant engineering, technical support, product qualification, testing or troubleshooting experience will be advantageous.
- Experience in the Hard Disk Drive (HDD), data storage, semiconductor, electronics or related technology industry will be an advantage.
- Good analytical and problem-solving skills, with an ability to troubleshoot technical issues systematically.
- Good communication and interpersonal skills, with the ability to work with customers, business partners and internal stakeholders.
- Able to work independently as well as collaboratively in a cross-functional environment.
- Willingness to travel regionally when required.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to ref82@trustrecruit.com.sg or please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Chong Carmen
EA Personnel Reg No: R26162663
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