About This Role
This Field Service Engineer role at ASM involves a broad scope of work focused on evaluating customer needs, developing solutions, and ensuring effective communication. It suits a candidate who can think innovatively, collaborate well under pressure, and has a strong attention to detail.
Responsibilities
- Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions
- Develop action plans for problem resolution and present to internal and external customers
- Ensure communication channels, via phone, email, and presentation, facilitate efficient and consistent customer follow-up
- Develop improvements for processes, hardware, and software for continuous improvement of ASM equipment/business operations
- Coach/mentor lower level FSEs to higher level skill sets
- Project manage new evaluations and present to client, ensuring the success of the project
- Lead new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction
- Define project scope and resource planning together with BU, escalate to Manager for resource gap
- Work completely independent of supervision on highly complex problems while meeting project/task timelines, objectives, and goals
- Support CS EE/Sales/BU as one team to success site base operation/service
Requirements
- Ability to work in a team environment with tight deadlines and multiple priorities
- Bachelor's Degree or above in an Engineering discipline
- 0-3 or 4-8 years of technical experience and deep business perspective, preferably in the Semiconductor/Capital Equipment/CVD related industry (EPI, CVD, or PECVD relevant experience is a plus)
- Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems
- Strong positive attitude with excellent customer service skills
- Clear and concise English/Mandarin verbal and written communications
- Knowledge of structured problem solving techniques
- Ability to work in a team environment, independently, and/or with limited supervision
- Ability to handle multiple tasks
- Valid driver's license
Important Details
- Training: required in Kaohsiung during the first 12 months
- Schedule: shift work/on-call working mode will be required
- Travel: domestic and international travel of at least 25%–50% will be required
About the Company
For over 55 years, ASM has been at the forefront of innovation in advanced semiconductor devices, playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. The company has more than 4,500 employees representing 70 nationalities, values diversity, inclusion, and sustainability, and offers development programs to support employee growth.
