Engineer - Field Service

About This Role

This field service engineering role involves both project execution and ongoing maintenance for UPS systems. The engineer will be responsible for planning, coordinating, executing, commissioning, and handing over UPS projects, as well as performing scheduled preventive maintenance and responding to emergency breakdown calls. The role requires strong technical knowledge of Online 3-Phase UPS systems and effective collaboration with various stakeholders.

Responsibilities

• Study and understand project BOM, system configuration, site wiring, and site layout received from the Sales team / customer and ensure successful implementation at site
• Prepare project execution plans, schedules, resource allocation plans, and monitor milestones to ensure timely completion
• Coordinate with Project Managers, stakeholders, consultants, contractors, and customers throughout the project lifecycle
• Execute installations in compliance with approved drawings, specifications, quality standards, and safety requirements
• Coordinate large-scale Data Centre, Industrial, and IT infrastructure projects
• Prepare and submit project documentation including Method Statements, HIRA, and Lifting Plans
• Own the complete commissioning process and final system handover to customers
• Coordinate L2, L3, L4 and IST commissioning activities during SAT (Site Acceptance Testing)
• Coordinate Factory Witness Testing (FWT) and Site Acceptance Tests with load banks
• Conduct SAT demonstrations and customer acceptance activities for UPS systems up to 1200 kVA capacity
• Deliver operational and maintenance training to customer facility teams
• Coordinate with vendors, PMC teams, consultants, contractors, and customers during project execution
• Coordinate internally with SCM, Logistics, Quality, Service, and other support functions
• Provide regular project status updates to stakeholders, highlighting progress, risks, and mitigation plans
• Maintain complete project documentation including plans, reports, commissioning records, and handover documents
• Ensure all project activities comply with applicable standards, customer requirements, and company quality guidelines
• Identify project risks and develop mitigation strategies to ensure successful project delivery
• Identify opportunities for value-added services including panels, cables, accessories, batteries, and service contracts
• Generate and communicate potential business opportunities to the sales and service teams
• Attend breakdown calls and emergency service requests within committed SLA response times and contractual obligations
• Provide on-site support for Time & Material breakdown cases
• Coordinate with technical support teams for critical fault escalations
• Ensure 100% completion of scheduled preventive maintenance activities within contractual timelines and company-defined service schedules
• Maintain high-quality maintenance standards through accurate inspections, thorough servicing, and adherence to established maintenance procedures
• Proactively identify potential equipment failures, performance degradation, and reliability risks, and recommend corrective actions before system outages occur
• Deliver professional service and technical support to achieve or exceed targeted customer satisfaction ratings
• Minimize equipment downtime by diagnosing faults efficiently and restoring UPS systems within targeted repair timelines
• Achieve a high percentage of first-visit resolutions through effective troubleshooting, technical expertise, and proper spare parts planning
• Ensure timely closure of breakdown cases by completing fault rectification, documentation, root cause analysis, and customer sign-off within defined service targets
• Maintain a high level of customer satisfaction by providing responsive support, clear communication, and effective problem resolution during critical service events
• Maintain daily Time sheet, Call Closure in FSM Application

Requirements

• BE/ B-Tech/ Diploma in Electrical Engineering, Electronics Engineering, or Power Electronics Engineering
• Strong understanding of Online 3-Phase UPS Systems
• Knowledge of UPS architecture up to 1200 kVA
• Knowledge of Data Centre electrical infrastructure
• Understanding of batteries, STS, switchgear, and power distribution systems
• Experience in commissioning and servicing critical power equipment
• Ability to interpret electrical drawings and technical documentation

About the Company

We are seeking a highly motivated and detail-oriented Project Engineer responsible for planning, coordinating, executing, commissioning, and handing over UPS projects.