This field service engineering role involves both project execution and ongoing maintenance for UPS systems. The engineer will be responsible for planning, coordinating, executing, commissioning, and handing over UPS projects, as well as performing scheduled preventive maintenance and responding to emergency breakdown calls. The role requires strong technical knowledge of Online 3-Phase UPS systems and effective collaboration with various stakeholders.
Responsibilities
Study and understand project BOM, system configuration, site wiring, and site layout received from the Sales team / customer and ensure successful implementation at site
Prepare project execution plans, schedules, resource allocation plans, and monitor milestones to ensure timely completion
Coordinate with Project Managers, stakeholders, consultants, contractors, and customers throughout the project lifecycle
Execute installations in compliance with approved drawings, specifications, quality standards, and safety requirements
Coordinate large-scale Data Centre, Industrial, and IT infrastructure projects
Prepare and submit project documentation including Method Statements, HIRA, and Lifting Plans
Own the complete commissioning process and final system handover to customers
Coordinate L2, L3, L4 and IST commissioning activities during SAT (Site Acceptance Testing)
Coordinate Factory Witness Testing (FWT) and Site Acceptance Tests with load banks
Conduct SAT demonstrations and customer acceptance activities for UPS systems up to 1200 kVA capacity
Deliver operational and maintenance training to customer facility teams
Coordinate with vendors, PMC teams, consultants, contractors, and customers during project execution
Coordinate internally with SCM, Logistics, Quality, Service, and other support functions
Provide regular project status updates to stakeholders, highlighting progress, risks, and mitigation plans
Maintain complete project documentation including plans, reports, commissioning records, and handover documents
Ensure all project activities comply with applicable standards, customer requirements, and company quality guidelines
Identify project risks and develop mitigation strategies to ensure successful project delivery
Identify opportunities for value-added services including panels, cables, accessories, batteries, and service contracts
Generate and communicate potential business opportunities to the sales and service teams
Attend breakdown calls and emergency service requests within committed SLA response times and contractual obligations
Provide on-site support for Time & Material breakdown cases
Coordinate with technical support teams for critical fault escalations
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Ensure 100% completion of scheduled preventive maintenance activities within contractual timelines and company-defined service schedules
Maintain high-quality maintenance standards through accurate inspections, thorough servicing, and adherence to established maintenance procedures
Proactively identify potential equipment failures, performance degradation, and reliability risks, and recommend corrective actions before system outages occur
Deliver professional service and technical support to achieve or exceed targeted customer satisfaction ratings
Minimize equipment downtime by diagnosing faults efficiently and restoring UPS systems within targeted repair timelines
Achieve a high percentage of first-visit resolutions through effective troubleshooting, technical expertise, and proper spare parts planning
Ensure timely closure of breakdown cases by completing fault rectification, documentation, root cause analysis, and customer sign-off within defined service targets
Maintain a high level of customer satisfaction by providing responsive support, clear communication, and effective problem resolution during critical service events
Maintain daily Time sheet, Call Closure in FSM Application
Requirements
BE/ B-Tech/ Diploma in Electrical Engineering, Electronics Engineering, or Power Electronics Engineering
Strong understanding of Online 3-Phase UPS Systems
Knowledge of UPS architecture up to 1200 kVA
Knowledge of Data Centre electrical infrastructure
Understanding of batteries, STS, switchgear, and power distribution systems
Experience in commissioning and servicing critical power equipment
Ability to interpret electrical drawings and technical documentation
About the Company
We are seeking a highly motivated and detail-oriented Project Engineer responsible for planning, coordinating, executing, commissioning, and handing over UPS projects.
As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready.
With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption.
Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for high performance compute and redefining the limits of densification.
