Engagement Delivery Director (Project Management Director)

About This Role

Leading large, strategically important digital transformation projects for customers is the core of this Director-level role. You will work with senior programme leaders, solution architects, delivery managers, and customer executives, taking each project from mobilisation through to successful implementation. This role suits a leader who thrives in a delivery organisation that values collaboration, coaching, and continuous improvement, building a career on high-visibility customer programmes.

Responsibilities

• Lead complex, multi-disciplinary delivery teams of project managers, business analysts, architects, developers, testers, and partners
• Take end-to-end accountability for scope, schedule, budget, quality, and customer satisfaction
• Act as the primary delivery contact for customers, build trusted relationships with senior stakeholders, and run steering committees, project boards, and governance forums
• Establish governance and executive reporting, and manage risks, assumptions, issues, and dependencies (RAID) with timely escalation
• Keep integrated plans aligned to wider programme milestones
• Manage project financials, forecasting, resource utilisation, and change control
• Coach and mentor Project Managers and Delivery Managers

Requirements

• Experience delivering large-scale, technology-enabled transformation or software implementation projects with multiple delivery teams and suppliers
• Experience leading projects with 30 -100+ delivery professionals and managing dependencies across multiple workstreams
• Experience managing project governance, planning, budgets, forecasting, change control, and executive reporting
• Project management certification such as PRINCE2 Practitioner (Projects IN Controlled Environments), Project Management Professional (PMP), or Agile Project Management (AgilePM)
• Experience engaging senior customer leadership

Nice to have:

• Experience delivering Salesforce or other enterprise cloud platform implementations, including CRM, case management, or customer service transformation
• Experience working in multi-supplier delivery environments, such as a consulting organisation or systems integrator
• Familiarity with agile and hybrid delivery models
• Scrum Master or Scaled Agile Framework (SAFe) certification

Benefits

• Benefits and resources to support balance and well-being
• AI agents to accelerate impact

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. It is a company where ambition meets action, tech meets trust, and innovation is a way of life. Salesforce is leading workforce transformation in the agentic era, bringing the power of Agentforce to organisations of all sizes and delivering amazing experiences that customers love.