About the role
Duration: 6 months - 12 months
Work Arrangement: Onsite
Key Responsibilities
- End‑User Device Support: Provide desk‑side (L2) support for laptops, desktops, and peripherals running Windows 10/11. Perform break‑fix support, device setup, refresh, replacement, and decommissioning (IMACD). Troubleshoot OS, login, connectivity, printing, and peripheral issues. Coordinate with OEM vendors for hardware repairs and replacements.
- Incident & Service Request Handling: Log, update, and resolve incidents/service requests using ITSM tools (ServiceNow). Ensure tickets are updated with clear resolution notes. Escalate unresolved issues to relevant resolver groups (EUC, Network, AV, Vendor) within SLAs.
- Asset & Site Support: Assist with asset management (inventory updates, tagging, stock checks). Support local IT activities such as device handovers, site moves, workstation setups. Provide hands‑and‑feet support for infrastructure/network teams when required.
- Operational & Governance: Adhere to ITIL/service management processes. Follow security, compliance, and access policies. Maintain documentation, SOPs, and site‑specific knowledge. Participate in on‑call or dispatch support as required.
Required Skills & Experience
- Microsoft Intune
- Windows Autopilot
- Mobile Device Management (MDM)
- Endpoint Management
- Desktop Support / EUC Operations
- Windows OS Deployment & Imaging
- Patch Management & OS Upgrades
- Device Compliance & Security Policies
- ServiceNow or similar ITSM tools
- Strong troubleshooting skills (hardware, printers, BSOD, login/authentication, application issues)
- Excellent end-user support and communication skills
This is a contract role offering exposure to a corporate IT environment, supporting executives and business users while working with modern technologies.
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