Employee Relations Manager - Mobile/RTS Human Resources Department, Group Human Resources Supervisory Department

About This Role

This role is for an Employee Relations Manager to support Rakuten's rapidly growing mobile-related businesses. The position involves problem-solving and initiatives to improve existing operations, rather than simply acting as an operator. You will collaborate with HRBPs to understand company and organizational challenges, then consider and execute measures, gaining experience in project management and leadership.

Responsibilities

• Revise various regulations
• Submit notifications to the Labor Standards Inspection Office
• Perform health and safety-related tasks
• Perform health management-related tasks (health check-ups, stress checks, infection prevention, vaccinations, etc.)
• Respond to employee inquiries, consultations, and reporting cases
• Execute other related tasks
• Improve operations and processes

Requirements

• Several years of experience in HR and labor relations
• Foundational knowledge of the Labor Standards Act and Labor Contract Act
• Proficiency in Excel (Pivot tables, VLOOKUP functions, basic arithmetic functions, etc.)

Nice to have:

• English proficiency (ability to read documents, give presentations)
• Qualified in labor relations (e.g., Certified Social Insurance and Labor Consultant)
• Experience in payroll, social insurance, or attendance management

Important Details

• Team: Approximately 70 members (50 regular employees, 20 temporary staff) in the overall department; 7 full-time employees and 2 temporary staff in the Employee Relations related organizations

About the Company

The Rakuten Group's mission is to empower people and society through innovation. Domestically and internationally, the Rakuten Group provides over 70 services across a wide range of fields, including internet services such as e-commerce, travel, and digital content; FinTech (financial) services like credit cards, banking, securities, e-money, and smartphone payment apps; mobile services including a mobile carrier business; and professional sports. By organically connecting these services around a membership centered on Rakuten members, the company has formed a unique "Rakuten Ecosystem."