Employee Relations Manager

Employee Relations Case Manager – HR / Employee Relations

Location: Brussels, Belgium

Industry: Technology / E-commerce / Digital Services

Employment Type: Full-time

Work Arrangement: Hybrid – 3 days office / 2 days home

Compensation: €90/day

Languages: Fluent English + business-level French or Dutch

About the Role

An international digital commerce organisation is seeking an Employee Relations Case Manager to provide expert support on employee relations matters within a global People Services environment.

The role focuses on managing employee relations cases, including performance management, disciplinary matters, workplace accommodations, dispute resolution, sickness and return-to-work processes, and internal investigations.

Initially focused on the Belgian employment environment, the position offers the opportunity to gain international exposure and progressively support additional countries.

Key Responsibilities

• Manage employee relations cases from initial enquiry through to resolution.
• Provide guidance on performance management, disciplinary and non-disciplinary actions, terminations and employment standards.
• Research and apply Belgian employment standards and labour legislation to ensure legal compliance.
• Conduct internal investigations, including whistleblowing and sensitive employee cases.
• Assess employee enquiries received through the People Services portal and other channels, escalating cases where appropriate.
• Maintain service-level agreements (SLAs) relating to responsiveness, case resolution and employee satisfaction.
• Ensure employee relations policies, procedures and guidance remain accurate, consistent and aligned with local requirements.
• Review and update People policies to reflect Belgian localisation and legislative requirements.
• Partner with Legal teams to validate complex cases and determine appropriate escalation.
• Collaborate with HR Business Partners to provide comprehensive employee support, managing Tier 2 matters and escalating Tier 3 cases where required.
• Coach and advise managers at different levels on employee relations processes, documentation and best practices.
• Support dispute resolution and mediation between employees and management.
• Build effective working relationships across People Services, HR, Legal and other business functions.
• Maintain accurate and consistent employee relations information within HR systems.
• Develop strong understanding of the business and the needs of supported departments.
• Work with relevant employee representation and social negotiation bodies where required.

Requirements

• Post-secondary qualification in Human Resources, Psychology or a related discipline.
• Previous HR experience, including at least 1 year of specialised Employee Relations experience .
• Experience managing internal workplace investigations.
• Experience developing or maintaining HR policies, procedures and Employee Relations guidance.
• Proven ability to advise and coach managers on employment-related actions.
• Strong understanding of employment standards and labour legislation.
• Experience researching and applying country-specific employment regulations.
• Strong case management, documentation and escalation skills.
• Experience working collaboratively with HR/People Services teams.
• Strong attention to detail and accuracy when working with HR systems and employee information.
• Experience working with Works Councils or employee representative bodies is advantageous.
• Strong communication, relationship-building and stakeholder-management skills.
• Fluent English plus business-level proficiency in French or Dutch .

Key Skills

Employee Relations | Employee Relations Case Management | HR Case Management | HR Advisory | Employee Investigations | Workplace Investigations | Performance Management | Disciplinary Procedures | Employment Law | Labour Law | HR Policies | HR Compliance | Conflict Resolution | Mediation | Manager Coaching | HR Business Partnering | People Services | Works Councils | Employee Relations Investigations | Case Escalation | HR Systems | Belgian Employment Law

What’s Offered

• Hybrid working: 3 days per week in the Brussels office and 2 days from home.
• €90/day compensation.
• Public transport fully reimbursed or mileage allowance for car/bicycle travel.
• Employer pension contribution.
• 20 vacation days plus 12 additional ADV days for a full-time contract.
• Monthly €90 meal allowance, capped at €9 per day.
• Access to an on-site gym for a small fee.
• Learning and development through internal training, online learning platforms and language courses.
• International and multicultural working environment.
• Employee communities and inclusion initiatives.
• Team events and social activities.