About This Role
This full-time position focuses on proactive initiatives to promote employee experience and reactively addresses crisis situations within field operations across fulfillment and logistics business lines. The Employee Relations Manager ensures fair, respectful, and consistent treatment of employees, collaborating with various stakeholders and analyzing feedback to identify risks and gaps. The role involves creating and sustaining positive workplace relations programs and conducting training, while also managing crisis-oriented situations under severe time constraints.
Responsibilities
- Detect and mitigate risks by applying employee relations expertise to identify trends, gaps, and challenges, and executing solution-focused strategies and programs
- Work reactively on crisis-oriented partner issues under time limitations while exercising strong judgment
- Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
- Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations, and define and measure the success of programs
- Use AI tools and technologies to analyze data, automate routine tasks, and develop improved processes and communications
- Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions, and design and deliver highly engaging training sessions
- Build constructive relationships with critical stakeholders to share information and influence change
- Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
- Launch and manage sustainable mechanisms for entire networks
- Support the development and growth of the field employee relations team, potentially having direct reports including Employee Relations Managers and/or Specialists, and mentoring Employee Relations Specialists
Requirements
- 7+ years of employee relations, labor relations, or labor/employment law experience
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Experience supporting large hourly workforces
- Experience analyzing and using metrics to identify improvements in employee relations
Nice to have:
- Advanced degree, JD, or other specialized training in labor/employee relations
- Experience building and launching programs that measurably impact positive engagement
- Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change
- Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
- Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
- Solid sense of accountability, high-quality judgment and sound decision-making
- Ability to handle confidential information and escalate issues when appropriate
- Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
- Fluency in multiple languages
- Previous experience managing operations
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
Important Details
- Travel: at least 50% domestically, with potential for additional travel on short notice
- Work format: on-site presence at least three days each week, overall location can be open
About the Company
Amazon.com Services LLC is an equal opportunity employer.
