About This Role
This full-time position on the North American Employee Relations (ER) team supports Field Operations across fulfillment and logistics. The role's central objective is ensuring fair, respectful, and consistent employee treatment aligned with business values and objectives. This position focuses initially on proactive initiatives to promote positive employee experience, but also handles crisis-oriented situations.
Responsibilities
- Detect and mitigate risks by applying employee relations expertise to identify trends, gaps, and challenges, and executing solution-focused strategies and programs
- Work reactively on crisis-oriented partner issues under time limitations while exercising strong judgment
- Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
- Analyze and interpret data using strong analytical skills, data, and anecdotes to develop persuasive narratives and recommendations, and define and measure program success
- Use AI tools and technologies to analyze data, automate routine tasks, and improve processes and communications
- Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions, and design and deliver highly engaging training sessions
- Build constructive relationships with critical stakeholders to share information and influence change
- Work independently with minimal supervision in ambiguous situations, and persevere over internal and external barriers to drive resolutions
- Launch and manage sustainable mechanisms for entire networks
- Support the development and growth of the field employee relations team, potentially with direct reports including Employee Relations Managers and/or Specialists, and mentor Employee Relations Specialists
Requirements
- 7+ years of employee relations, labor relations, or labor/employment law experience
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Experience supporting large hourly workforces
- Experience analyzing and using metrics to identify improvements in employee relations
- Bachelor's degree
Nice to have:
- Advanced degree, JD, or other specialized training in labor/employee relations
- Experience building and launching programs that measurably impact positive engagement
- Ability to work well in a fast-paced, flexible environment, change direction quickly, and manage projects through ambiguity and constant change
- Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
- Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
