Employee Relations Manager

About This Role

Managing complex employee relations issues across various business units, including retail stores, distribution centers, and corporate offices, is the core of this role. The Employee Relations Manager serves as a trusted advisor and subject matter expert, reviewing disciplinary action requests, conducting objective investigations into misconduct and ethics violations, and providing policy-driven recommendations to leadership and business partners.

Responsibilities

• Actively pursue knowledge of retail business practices, policies, organization structure, roles and responsibilities to better understand the business
• Gather, organize and analyze complaint information to support written investigative reports
• Perform initial analysis of all complaints and requests for disciplinary action
• Assemble pertinent data, records and other evidence to support written investigative reports and recommendations for disciplinary action
• Partner with management to resolve employee relation issues; provide coaching and counseling to management and staff; collaborate with legal counsel on issues as appropriate
• Identify trends and root causes of workplace conflict across varied work environments to proactively recommend training or policy updates
• Handle ad hoc responsibilities as needed

Requirements

• Bachelor
• Minimum of 5+ years of progressive HR experience, with at least 3 years dedicated strictly to employee relations or workplace investigations
• Proven experience supporting a multi-site, diverse workforce, specifically including retail hourly staff, supply chain/distribution center personnel, and corporate professionals
• Exceptional analytical skills with the ability to remain objective, untangle complex interpersonal situations, and make sound, defensible judgments
• Verifiable track record of success partnering with senior leaders, serving as a credible and trusted resource
• Technologically astute strong computer proficiency: Word, Excel, PowerPoint web browsers and tools

Nice to have:

• Previous experience working in retail environment
• Comfortable working in a remote environment

Benefits

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• Amazing employee discount
• Medical insurance
• Dental insurance
• Vision insurance