Employee Relations Manager

About This Role

The Employee Relations Manager oversees key Employee Relations functions, including investigations, Supportive Accountability, performance management, ADA accommodations, policy administration, and employment actions. This role provides guidance to leadership, supervises Employee Relations staff, and supports training, employee experience initiatives, compliance, and consistent application of agency policies and practices.

Responsibilities

• Oversee the Employee Relations team, providing consistent coaching, feedback, and development
• Review and approve timecards and complete performance reviews and development plans
• Advise supervisors and leadership on performance, conduct, attendance, workplace concerns, conflict resolution, and policy interpretation
• Review employee-related complaints and incidents, determine appropriate next steps, and oversee or conduct investigations
• Ensure timely case documentation, follow-up, and resolution, including leading the Employee Status Review and outcome process
• Manage ADA accommodation requests and the interactive process from initial review through determination, implementation, and follow-up
• Manage the agency's Supportive Accountability process, including review and approval of corrective actions
• Guide supervisors through performance and conduct concerns, including documentation, corrective action, and follow-up
• Manage the performance review process, including timelines, completion, and leadership follow-up
• Ensure consistent interpretation, communication, and enforcement of agency policies and Employee Relations practices
• Develop, implement, and maintain Employee Relations policies, procedures, and workflows
• Coordinate unemployment matters, HR audits, and other Employee Relations compliance activities
• Identify Employee Relations trends and recommend training, policy, or process improvements
• Manage daily driving notifications review process and follow up with the appropriate employees and leadership team members
• Manage Employee Relations full cycle processes such as resignations, terminations, administrative transfers, and other employment status actions
• Develop and facilitate supervisor training on Supportive Accountability, performance management, documentation, investigations, policy enforcement, and Employee Relations practices
• Present HR New Hire content during New Hire Orientation
• Provide ongoing Employee Relations coaching and support to supervisors and leadership
• Supervise, coach, and develop Employee Relations staff, setting priorities and supporting performance, professional growth, and effective case management
• Manage employee recognition and engagement programs, including Spotlight and Longevity initiatives
• Participate in cross-functional HR initiatives, organizational change efforts, and special projects related to Employee Experience
• Consistently review Employee Relations responsibilities to identify and recommend process improvement initiatives collaboratively
• Travel to agency workplaces during the business day, with occasional out-of-area or overnight travel as needed
• Complete all trainings required by the agency
• Perform all other duties as assigned

Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field
• Minimum of 5 years of progressive Human Resources experience, with demonstrated experience in Employee Relations, including at least 2-3 years in an HR leadership role
• Strong experience conducting Employee Relations practices, including workplace investigations, employment law, managing employee performance, corrective action, ADA accommodations, and policy administration
• Demonstrated ability to advise and coach supervisors and leadership on complex employee relations matters
• Strong communication skills using all methods and working with all levels of employees
• Strong judgment, problem-solving, and conflict-resolution skills when managing complex and confidential employee matters
• Ability to manage multiple sensitive and confidential matters while maintaining appropriate discretion
• Strong leadership, coaching, and conflict-resolution skills
• Strong organizational, documentation, case-management, and data-analysis skills with the ability to manage multiple priorities
• Strong presentation skills and ability to present in front of groups of all sizes
• Must be able to travel to agency locations and/or offsite/out of state functions as needed

Benefits

• Welcoming, team environment that inspires you to thrive and be your BestSelf
• Rewarding work experience
• Generous paid time off
• Flexible schedule
• Multiple and diverse health insurance options
• Many other unique lifestyle and personal insurance options
• Career growth and advancement opportunities

Important Details

• Application deadline: Not specified

Application Process

• Submit your application through the designated platform

About the Company

BestSelf Behavioral Health is committed to providing a welcoming environment for all applicants without regard to race, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally-protected status. The agency is unable to provide visa sponsorship or work authorization for this position.