About This Role
Directing complex workplace investigations, from initial intake to final resolution, is the primary focus of this Employee Relations Manager position. The role involves close collaboration with Human Resources and Legal teams to ensure consistent, compliant, and thoroughly documented outcomes, while actively working to reduce organizational risk.
Responsibilities
- Collaborate with human resource managers and business unit leaders to timely respond to employee issues and complaints
- Conduct comprehensive investigations, following case management and process protocols, into complaints or concerns
- Operate as the primary investigator and case manager when issues have been escalated beyond the local management open door policy
- Communicate as needed with the division leader, business unit management, human resources, and legal
- Provide guidance and counsel to managers and Human Resource Managers on employee disciplinary and corrective actions to ensure consistency and equity while reducing overall risk
- Guide programs of alternative dispute resolution through successful completion, including oversight of all adverse action including final written warnings and terminations
- Ensure accurate and complete documentation is maintained in a centralized, secured repository for all investigations and disciplinary actions
- Maintain accurate timelines of all investigations and complaints/requests, using systems such as the Case Management System and Legal Ticketing System
- Ensure weekly reporting and documentation of guidance is provided to key stakeholders
- Review and adjudicate background check results in accordance with company policy and applicable laws
- Review employee disciplinary appeals and provide objective recommendations based on investigative findings, documentation, and policy application
- Provide regular reporting on appeals metrics and identify trends for proactive remediation
- Track and monitor trends in discipline and complaints
- Proactively develop guidance for managers and human resources
- Provide advice and counsel to management and employees on human resource practices to maintain a positive employee and labor relations environment
- Assist with or facilitate all required training pertaining to dispute resolution and employee relations practices
- Use Employee Relations Data Analysis to determine if proactive communication or training would benefit the organization
- Special projects and assignments as business dictates
- Responsible for creation, maintenance, and control of all personally identifiable information or any other information protected by Confidentiality and Privacy Standards, in accordance with Mass Regulations on Personal Identity Regulations and HIPAA
