Employee Relations Manager

About This Role

This Employee Relations Manager role involves leading and delivering a fair, consistent, and legally compliant employee relations service. You will partner with managers and employees to resolve workplace issues, strengthen people practices, and foster a positive, high-performing culture. The position plays a pivotal role in ensuring effective case management and shaping the long-term ER strategy and fostering positive workplace relations.

Responsibilities

• Work with the Senior People Leadership team in shaping an overarching ER strategy that aligns with business goals and promotes a positive employee experience
• Oversee all employee relations activities, policies, and procedures to ensure compliance and effective management of workplace issues
• Support the review, creation, and implementation of People policies and procedures to ensure they are compliant with employment law, reflective of industry best practice, and promote a positive organisational culture
• Address employee concerns and grievances, conduct investigations, and facilitate dispute resolutions
• Lead and mentor the ER Team who are responsible for the day-to-day ER case management activities
• Provide guidance and oversight to the ER Team to ensure timely and effective resolution of cases, including grievances, disciplinary actions, and other employee issues
• Ensure accurate and thorough documentation of all ER cases, providing insights and trends to senior leadership based on case data and outcomes
• Provide guidance and coaching to managers on performance management, corrective actions, and disciplinary procedures
• Train managers and employees on conflict resolution, communication skills, and company policies to enhance workplace relations
• Stay updated on HR trends and regulations to ensure company practices remain current and compliant with relevant labour laws
• Build and maintain a high level of trust and credibility with both internal and external stakeholders

Requirements

• Degree or relevant experience in Human Resources, Employment Law, or a related field (CIPD qualification or equivalent is required)
• Proven experience in employee relations, including extensive experience managing complex ER cases
• Experience in developing and implementing ER strategies and frameworks in a fast-paced environment
• Solid understanding of UK employment laws and regulations
• Strong interpersonal skills with the ability to build trust with employees, managers, and trade union representatives
• Proven ability to manage and influence negotiations, particularly in high-pressure, sensitive scenarios
• Ability to balance immediate case management needs with long-term ER strategy development
• Excellent verbal and written communication skills, capable of presenting complex information clearly and persuasively