Employee Relations Manager

About This Role

This role provides Employee Relations (ER) support for the EMEA and APAC regions, offering consultation, guidance, and case management on a broad range of ER matters. It involves applying employment law knowledge, organizational policies, and ER best practices to ensure consistent, compliant, and effective practices that mitigate organizational risk.

Responsibilities

• Provide trusted advice to HR colleagues and leaders on sensitive employee relations matters such as performance, absence, conflict resolution, flexible working, disciplinary action, terminations, grievances, and other issues presenting risk to the organization, balancing risk, fairness, and organizational needs
• Track and manage ER cases utilizing knowledge of employment law and organizational policies/procedures
• Maintain and oversee ER Case Management records for the region, ensuring adherence to privacy requirements
• Leverage ER data/metrics to proactively identify trends within business groups, determine root causes, and provide data-driven recommendations when collaborating with HR Business Partners, leaders, and key stakeholders
• Manage the development, communication, and continuous improvement of HR policies within EMEA/APAC, ensuring consistency, compliance, and alignment with business strategy and local laws/regulations
• Consult with relevant stakeholders on policy interpretation issues and proactively identify enhancement opportunities
• Manage the execution of the EMEA redundancy and TUPE processes, ensuring effective documentation and risk mitigation, timely and accurate payment, and seamless employee experience
• Provide coaching and guidance to ER and HR team members to increase their employee relations knowledge and experience, supporting capability building of the global ER function
• Lead and/or contribute to cross-functional projects and process improvement initiatives
• Account for accurate regional reporting on ER activity to HR Leadership and regular updates on significant ER issues, trends, and upcoming changes to employment legislation, proactively identifying emerging risks and presenting solutions
• Work in close partnership with the Employment Law team on escalating matters or seeking advice where appropriate

Requirements

• Strong working knowledge in current regional employment/labor law, legal compliance requirements, HR trends, and newly-surfacing litigation/regulatory areas
• Strong investigative skills and past experience handling sensitive employee relations matters
• Strong communication skills (written and verbal), including ability to shift style to communicate effectively with different audiences
• Ability to build rapport and confidence with stakeholders and to guide and influence through the provision of credible advice and recommendations