About This Role
Managing employee relations and leading a small team of people advisors is the core of this role, ensuring a fair, consistent, and values-led employee experience across the company. You will provide expert advice, coach managers through people matters, and support the retail and warehouse business areas in making balanced, commercially aware, and legally compliant decisions.
Responsibilities
- Lead and manage the people advisors (team of 2) to provide expert employee relations advice and guidance to managers across Retail and Warehouse teams in accordance with company policies and current legislation
- Manage a varied employee relations caseload including disciplinary, grievance, absence, performance, capability, conduct, flexible working, and organisational change matters
- Work with the People Manager (Support Office/Admin) to ensure a consistent approach to employee relations
- Coach and develop managers to conduct investigations, disciplinary hearings, grievance hearings, capability hearings, and absence review meetings confidently and consistently
- Attend and lead employee relations meetings where appropriate, ensuring outcomes are fair, compliant, and aligned with company values
- Ensure employee relations cases are progressed in a timely and professional manner, maintaining clear and accurate documentation throughout
- Support managers to resolve issues through early intervention, informal resolution, and effective people management practices where appropriate
- Stay up to date on employment law and people best practice, sharing knowledge with the wider People Team and reviewing policies and procedures accordingly
- Ensure People policies and processes are up to date, legally compliant, and effectively communicated
- Support the business through organisational change activity, consultation processes, and business restructuring where required
- Provide coaching on performance management, absence management, difficult conversations, and conflict resolution
- Work with the L&D team to develop and deliver guidance, training, and resources that support managers in applying People policies appropriately
- Partner with area managers and warehouse managers to identify people risks and recommend pragmatic solutions
- Identify patterns, risks, and opportunities and recommend action plans to improve employee experience and manager effectiveness
- Share meaningful insight with the Head of People and wider business to support data-driven decision making
- Partner with the Recruitment Team to attract and retain high-quality talent aligned with business needs and company values
- Support succession planning discussions and identify people risks that may impact future capability
- Review turnover data and exit feedback, creating action plans to address themes and improve retention
