About This Role
The Employee Relations Manager oversees disciplinary action processes, facilitates conflict resolution, and fosters a culture of accountability and recognition. This role provides strategic support in coaching, counseling, and employee engagement through cultural and spiritual activities, partnering with department heads and supervisors to uphold a respectful, values-aligned work environment.
Responsibilities
- Guide the team in best employee relations practices and strategies
- Support the team in conducting investigations and coming up with just and reasonable conclusions in disciplinary action cases requiring further investigation
- Draft and implement policies concerning disciplinary action
- Review and ensure that existing memoranda are in accordance with the company's Code of Discipline
- Lead and ensure timely processing of all incident reports, notice to explain, and audit findings requiring disciplinary action
- Conduct formal investigations and interviews in coordination with relevant departments to establish facts objectively
- Draft and issue disciplinary decision documents with supporting evidence and communicate results to concerned parties
- Maintain an organized and confidential system for documenting disciplinary cases, sanctions, and resolutions
- Serve as the primary facilitator for mediation between departments or individuals in conflict
- Design, implement, and refine the commendation and employee reward system in partnership with department heads
Requirements
- Bachelor's Degree, preferably in Psychology, Human Resources Management, or any other related course
- At least five years of work experience as an Employee Relations Manager or similar role in the retail or food and beverage industry (HR operations or labor compliance)
- Preferably from an organization with 3,000 employees and above
- Proficiency in Microsoft Office Suite and familiarity with HRIS (Human Resources Information System) software
- Strong understanding of labor laws and due process in disciplinary actions
- Skilled in conflict resolution, investigation techniques, and case documentation
- Excellent interpersonal, facilitation, and written communication skills
- High level of discretion and emotional intelligence
- Ability to maintain confidentiality and handle sensitive information with discretion
- Excellent organizational skills to manage multiple tasks, priorities, and deadlines in a fast-paced environment
