This role involves facilitating emergency and routine public safety communications between the public, public safety responders, and their support agencies. The Emergency Telecommunicator utilizes specialized radio, telephone, and computer systems to help prevent or lessen the likelihood of loss of life or property.
Responsibilities
Respond to telephone, Text-2-911, and TTY/TDD calls from the public, supported agencies, and outside agencies regarding emergency assistance, routine assistance, and general information
Initiate telephone calls to facilitate the exchange of information as required
Identify and coordinate Emergency Fire Dispatch (EFD) calls, Emergency Medical Dispatch (EMD) calls, and Emergency Police Dispatch (EPD) calls
Guide callers through basic medical/first aid, scene, and personal safety steps until the arrival of qualified field responders
Utilize a Computer Aided Dispatch (CAD) System to enter calls for service, responder status, and to add pertinent information to calls for service and/or responder activities
Prioritize calls for service and monitor responder status
Conduct research on names, locations, phone numbers, vehicles, and property in conjunction with fire, law enforcement, and medical situations
Track responders through the combined use of telephone, radio, CAD, and GPS mapping systems
Ensure the expedient dispatch of appropriate responders
Utilize various radio frequencies to communicate effectively with relevant government and civilian entities
Ensure an expedient response to emergencies and routine calls
Coordinate the flow of information between public safety responders and governmental and civilian support agencies (e.g., notification of malfunctioning traffic signals and requests for tow trucks)
Utilize the Criminal Justice Information System (CJIS) to make inquiries regarding persons and property
Conduct research regarding driver's licenses, driver history, vehicle registration, and criminal history
Conduct information quality control, ensuring accuracy and completeness of information gathered
Upon request, activate Emergency Warning Systems providing advance warning to County residents regarding imminent danger or disseminating critical information
Maintain all required certifications, licenses, and professional development efforts by obtaining continuing education credits, attending emergency communications-specific training, conferences, and seminars
Perform other duties as assigned or required
Requirements
Knowledge of dispatch and emergency response processes and activities
Knowledge of dispatch technology and tools
Knowledge of emergency response standards and protocol
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Knowledge of Emergency Fire Dispatch, Emergency Medical Dispatch, and Emergency Police Dispatch practices and standards
Knowledge of law enforcement, fire suppression, and emergency medical technology, terminology, and practices
Knowledge of weather watch and warning systems
Skill in coordinating dispatch/emergency response assistance
Skill in providing necessary instruction or information pertinent to citizen and officer well-being
Skill in utilizing telephone, radio and CAD systems to ensure expedient dispatch assistance
Skill in liaising with relevant internal and external parties in relation to the delivery of dispatch services
Skill in ensuring accuracy and completeness of all relevant dispatch information gathered
Skill in monitoring and maintaining emergency response systems
High School Diploma or equivalent
Ability to pass a pre-employment drug screen and background investigation in accordance with Wyoming Peace Officer Standards and Training Commission rules
Ability to work shift work, holidays, and weekends as the schedule requires
