EMERGENCY SERVICES DISPATCHER (OA)

Duties

·   Screen incoming calls to determine whether the call is an emergency or non-emergency situation.

·   Provide instructions to callers to keep them calm and ensure caller safety.

·   Provide vital pre-arrival instructions to callers which could mean the difference between life and death.

·   Monitor closed circuit television (CCTV) to identify threats, suspicious activity, and ensure the safety of sensitive areas.

·   Utilize law enforcement systems to verify or provide information (e.g. vehicle registrations and license plate verification, etc.) to field officers.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

 

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-04grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: receiving, and determining emergency and non-emergency dispatch calls for Fire, Medical, and Police assistance on the radio or telephone.

 

OR

 

Possess 4 years of education above high school level in any field for which high school graduation or the equivalent is the normal prerequisite. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position.

 

OR

 

Possess a combination of specialized experience and education as described above that equates to one year of experience. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement for GS-05 level equivalency. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. The percentage of the required education and experience must equal 100 percent.

 

Additional qualification information can be found from the following Office of Personnel Management web site:   https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/tabs/group-standards/

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.