About This Role
When someone dials 9-1-1, they need a calm, skilled professional on the other end who can think clearly under pressure, gather critical information fast, and get the right help moving immediately. This full-time Dispatcher role is a critical link between the public and the emergency services personnel who protect communities every day, carrying real responsibility and meaning.
Responsibilities
- Receive and respond to emergency and non-emergency calls by telephone, radio, and other communication channels, providing timely, accurate, and composed assistance to the public and first responders
- Dispatch and coordinate police, fire, and EMS personnel and equipment, managing multiple incidents across several communities simultaneously
- Maintain expert knowledge of local streets, landmarks, buildings, businesses, and hazardous materials locations to support accurate and rapid deployment decisions
- Monitor the safety and wellbeing of public safety personnel on duty across all dispatch communities in real time
- Operate Communications Center equipment including CAD systems, multi-channel radio consoles, telephone systems, alarm monitoring units, and related technology
- Accurately maintain daily logs, records, and forms in accordance with operational policies, and uphold the security and confidentiality of all communications center information
- Work both independently and as a member of a team during incidents, collaborating across departments, agencies, and community organizations as needed
- Maintain accurate and current records for local businesses including contact information, addresses, and alarm data
Requirements
- High school diploma or G.E.D. (minimum)
- Strong multitasking ability to manage multiple active calls, radio channels, and computer systems without losing focus
- Excellent communication skills: speak clearly, listen actively, and interpret complex information quickly in high-pressure situations
- Comfortable with computers and technology, including keyboarding skills and working knowledge of computer hardware and software
- Ability to discern and differentiate audio across radio frequencies and simultaneous telephone conversations
- Willingness and ability to work shift work including nights, weekends, and holidays
- Valid driver’s license
- Ability to pass a pre-employment background check, including an in-depth criminal and motor vehicle record review
- Meet and maintain SPOTS qualifications and complete state certification
Nice to have:
- Previous experience in public safety dispatching, emergency communications, clerical, records management, or public-facing roles
Benefits