Emergency Services Dispatcher

Duties

This position is being filled as a Term appointment, not-to-exceed two (2) years. It may be extended, in any increment, up to an additional two (2) years, not-to-exceed a total of four (4) years.

As an Emergency Services Dispatcher, you will be responsible for the following duties:

• Dispatches all emergency and non-emergency police, fire and medical calls.
• Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers.
• Operates and maintains all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information.
• Prepares and maintains reports and records relating to emergency responses.

ABOUT THE POSITION: Incumbent is required to work on alternate work schedule which may include an uncommon tour of duty (including nights, weekends and holidays). Incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.

Qualifications

To qualify for an Emergency Services Dispatcher, your resume must support:

A. One year of specialized experience which equipped you with the particular knowledge, skills and abilities (KSAs) to successfully perform the duties of the position, and is directly related to this position. To be creditable, specialized experience must be at the GS-6 grade level or equivalent under other pay systems in the Federal service, military or private sector. Creditable specialized experience include:

• Answering 911 calls.
• Working with emergency services dispatch equipment.
• Providing instruction on emergency medical procedures.
• Interpreting pertinent laws and regulations.

OTHER REQUIREMENTS:

1. Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service.
2. Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification.
3. Within six months, incumbent must obtain certification to operate the Commonwealth Law Enforcement Assistance Network (CLEAN), in accordance with Pennsylvania State Police - Bureau of Communications and Information Services - Operator Certification Manual Appendix E, Oct 2013.

Your qualifications will be evaluated on the basis of your level of competency (knowledge, skills and abilities) in the following areas:

• Quality Ranking Factor: Certifications