About This Role
Performing a variety of routine clerical, administrative, and technical work in receiving and dispatching routine and emergency information is the core of this role. The Emergency Services Dispatcher keeps official records and assists in the administration of the standard operating policies and procedures of the dispatch center.
Responsibilities
- Dispatch police and other response vehicles for emergency and non-emergency responses; broadcast nature, location, and time of incident
- Contact all required personnel and other local concerns such as the fire department in the event of an emergency situation
- Insure the presence of reserve units by contacting personnel designated for on-call and relay information as required
- Utilize the department's computer aided dispatch (CAD) to maintain logs on radio, telephone and computer communications; location of personnel and equipment
- In the event of an emergency situation, maintain ongoing contact with the responding personnel and keep them informed of all incoming pertinent information
- Keep track of various information such as traffic lights out, streets closed, etc., and keep emergency personnel informed
- Maintain accountability of all officers at all times, for their safety and safety of others
- Notify supervisory personnel of any emergency situation or condition which would require the reassignment of additional officers needed to provide for the public safety (i.e., notify the shift commander of any major incident or natural disaster)
- Disseminate motor vehicle, driver license, criminal record information, and monitor TTY's forwarding information to officers as necessary
- Monitor telephone (including 911 lines) and radio console (multiple radio channels) in the communications center, answering all incoming calls and ascertain nature of call gathering all necessary information to formulate an appropriate police or fire response
- Verify and update Criminal Information Bureau (CIB) files when additional information is received regarding a wanted person
- Check with originating agency or our file to verify that the warrant/commitment is still valid prior to confirming same with arresting officer/agency
- Input data to standard office and department forms, both manual and automated; make simple postings to various reports; compile and tabulate data
- Maintain dispatch documents and records
- Assist citizens who come into the station who wish to make a complaint, pay a ticket, speak with an officer, and obtain open records or for other reasons by asking perceptive questions and treating them with professionalism and courtesy
- Process monies for fines, sale of licenses and permits, balance the cash register and forward deposit to the village treasurer
- Monitor all security cameras, door alarms and garage doors for building security
- Assist in the training of new hires
- Monitor all weather warning systems and 911 phone system
- Maintain communications bureau work area and equipment in clean and working condition
- Perform other duties as assigned by supervisor
Requirements
- Any combination equivalent to education and experience that provides the required skills, knowledge and abilities is qualifying
- High school diploma or GED
- At least 18 years old
- Ability to report to work on time
- Ability to be available for work
- Ability to maintain confidentiality of information
- Ability to adjust to change in the organization
- Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and policy & procedure manuals
- Ability to write routine correspondence and reports; to apply common sense understanding in carrying out instructions furnished in written, oral, or diagram form
- Ability to add, subtract, multiply and divide two digit numbers and perform those functions using American currency
Important Details
- The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
