An Emergency Services Dispatcher receives and dispatches routine and emergency radio and telephone communications, sending law enforcement, emergency medical, and other public safety personnel and equipment to incidents. The role maintains field communications during incidents and serves as the Public Safety Answering Point for the 911 Telephone System.
Responsibilities
Answer the telephone, receiving and classifying calls to determine priority of response
Use radio equipment to dispatch Police, emergency medical, and other Public Safety units, according to availability, assigned geographic area, and location, to routine and emergency calls
Maintain field communications for public safety checks, and during emergencies and incidents
Ensure adequate back-up for Police personnel
Serve as the Public Safety Answering Point for 911 Telephone System
Transfer emergency calls to other agencies as warranted
Monitor various public safety radio channels, coordinating efforts in dispatching personnel and equipment
Use a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages
Record and maintain master audio tape recording equipment for all radio transmissions/telephone calls
Establish chain of custody/evidence for communications and dispatching records
Coordinate interagency law enforcement communications with emergency and other public safety agencies, using telephone, radio, and computer equipment
Update daily dispatching logs; enter data, such as stolen/repossessed property, missing persons, and abandoned vehicles information into the computerized information and/or Teletype systems
May search master recordings for information
Operate dispatching equipment, office equipment, and computers
Provide information regarding the Police Department to staff, civic groups and the public
Perform other duties as assigned in case of an emergency
Provide exceptional customer service to internal and external customers
Perform related work as required
Requirements
Successful completion of the following tests: Typing (minimum 45 WPM), Reading, Comprehension/communications test (CritiCall), Oral exam, Polygraph, Psychological exam, Hearing examination, Drug screen
No felony convictions
High school diploma or GED, and any combination of education, training and experience which demonstrates the ability to perform essential functions of the position
Valid State Driver's License
National Incident Management Systems (NIMS) training based on assignment
Continued employment is contingent upon all required licenses and certifications being maintained in active status without suspension or revocation
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Tailored applications submitted
Knowledge of record keeping practices and procedures
Computer skills
Working knowledge of modern office practices and procedures
Skill in operation of the listed tools/equipment
Ability to effectively meet and deal with the public
Ability to communicate orally effectively with customers, clients or the public using a telephone and/or in writing
Ability to handle stressful situations
Ability to act quickly in an emergency
Ability to speak clearly
Ability to read and record information accurately
Ability to read and apply moderately difficult materials
Ability to carry out oral and written instructions
Ability to enter data or information into a terminal, PC or other keyboard device
Physical demands: frequently required to sit, talk and hear; occasionally required to walk and sit for extended periods of time; frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms; agility to occasionally lift and/or move up to 30 pounds; specific hearing abilities including the ability to hold conversation with others by telephone, in person, and over radio equipment; specific vision abilities including close vision and the ability to adjust focus; ability to read printed materials and computer screens
Benefits
Medical/Rx (EPO or HDHP)
Dental/Vision
Wellness Program
Flexible Spending/Health Savings Account
Group Life Insurance
Optional Additional Life Insurance
Optional Additional Accidental Death & Dismemberment Insurance
12 Paid Holidays Annually
Paid Vacation (accrual rate is dependent upon full time years of service)
Paid Personal Leave (96 Hours/Year)
Short Term Disability
Long Term Disability
Retirement Plan - 401A Defined Contribution Plan
Sworn Police Officers participate in the Public Safety Personnel Retirement System (PSPRS). Contribution rates are determined by State Legislature
Optional Deferred Compensation
Tuition Reimbursement
Service Awards
Important Details
Schedule: flexible shifts that include evenings, weekends, and holidays
Application Process
Understand that all communication regarding this position will be sent via email and that it is your responsibility to monitor your email
