Emergency Services Dispatcher

Duties

If selected for this position, you will perform the following duties:

• Monitoring primary, secondary, and emergency police and fire radio frequencies keeping track of units that have been dispatched, busy, or out of service.
• Writing clearly, concisely, distinctly, and readily understood in the English language when taking notes, entering data into Computer Aided Dispatch (CAD) systems, or completing other types of written reports or documentation.
• Receiving emergency 9-1-1 and non-emergency calls from the public for Police, Fire, Guard, and other collateral support and evaluates, prioritizes, and initiates the appropriate level of response and/or equipment for each call with minimal supervision.
• Knowing the operational aspects and is proficient in the use of all Emergency Communications Center (ECC) equipment.
• Conducting security screening checks of designated populations requesting campus access and providing results of the requested check to authorized requesters and/or entering results into the Advance Accompanied Visitor's Pass (AAVP) registration system.
• Monitoring the Access Control Alarm and Reporting System and dispatching appropriate Police or Guard forces to investigate and making appropriate entries for clearance and disposition of received alarms.

Qualifications

For the GS-07 level:

You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-06 level in the Federal Government. Examples of qualifying experience include: properly using correct response codes and terminology in dispatching and logging police and fire radio and telephone communications; operating police, fire, and security radios, fire and security alarms, and closed circuit television systems that are utilized in a communication center; documenting pertinent facts and taking notes while communicating by telephone, radio, or computer, and reconstructing or transcribing notes; and assembling, preparing, and documenting written information.

For the GS-08 level:

You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-07 level in the Federal Government. Examples of qualifying experience include: responding to the requests of police and fire units, acknowledging radio transmission and providing requested information and/or dispatching other support units as necessary; maintaining contact with the caller during emergency situations and providing instructions regarding actions to take pending the arrival of police, fire, or medical response forces; recognizing the elements of situations, incidents, and crimes in order to associate and enter the correct call type code into Computer Aided Dispatch (CAD) for official reporting.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.