Emergency Services Dispatcher

About This Role
When someone dials 9-1-1, they need a calm, skilled professional on the other end — someone who can think clearly under pressure, gather critical information fast, and get the right help moving immediately. That person is you.
MACC Base is a regional Emergency Communications Center serving 15 agencies across 5 communities in the greater Milford area. As a full-time Dispatcher, you’ll be the critical link between the public and the emergency services personnel who protect our communities every day. It’s a career that carries real responsibility — and real meaning.
You will report to the Dispatcher Supervisor and Director, and work within a collaborative team that takes pride in its professionalism, precision, and service to the public.

What You’ll Do

• Receive and respond to emergency and non-emergency calls by telephone, radio, and other communication channels — providing timely, accurate, and composed assistance to the public and first responders.
• Dispatch and coordinate police, fire, and EMS personnel and equipment, managing multiple incidents across several communities simultaneously.
• Maintain expert knowledge of local streets, landmarks, buildings, businesses, and hazardous materials locations to support accurate and rapid deployment decisions.
• Monitor the safety and wellbeing of public safety personnel on duty across all dispatch communities in real time.
• Operate Communications Center equipment including CAD systems, multi-channel radio consoles, telephone systems, alarm monitoring units, and related technology.
• Accurately maintain daily logs, records, and forms in accordance with operational policies, and uphold the security and confidentiality of all communications center information.
• Work both independently and as a member of a team during incidents — collaborating across departments, agencies, and community organizations as needed.
• Maintain accurate and current records for local businesses including contact information, addresses, and alarm data.

What We’re Looking For

• High school diploma or G.E.D. (minimum)
• Strong multitasking ability — you will be trusted to manage multiple active calls, radio channels, and computer systems without losing focus.
• Excellent communication skills — speak clearly, listen actively, and can interpret complex information quickly in high-pressure situations.
• Comfortable with computers and technology — keyboarding skills and working knowledge of computer hardware and software are important parts of the job.
• Ability to discern and differentiate audio across radio frequencies and simultaneous telephone conversations.
• Willingness and ability to work shift work including nights, weekends, and holidays.