Emergency Roadside Dispatcher

Emergency Roadside Dispatcher

This position will answer and respond to any emergency or non-emergency calls to provide assistance or important information. The main duties include logging each call, providing answers to questions and supervising truck routes to prioritize and organize their route.

Our business is fast-paced, changes every minute, and is not for everyone. We provide towing and roadside assistance for over 60,000 people annually. Our footprint reaches across Madison, Milwaukee, Racine, and Kenosha.

Our dispatch hub is located in Madison, WI and this is not a work from home position.

We run a alternating weekend schedule, which means every other weekend is required.

Skills Required

• Excellent communication skills under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel
• Better-than-average knowledge of computers and typing
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to remain calm with customers in stressful situations
• Ability to relay information quickly
• Automotive knowledge
• Ability to work well with others

Responsibilities

• Answer phone calls from drivers and customers
• Document and verify info with customers
• Monitor dispatch maps and lists
• Dispatch drivers to correct call order
• Call customers to update estimated arrival times
• Collect necessary charges

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• On a scale of 1 - 10 (with 1 being the least and 10 being the most) what would you rate your comfort level with technology?
• What is your desired pay per hour?
• What is the best phone number we can reach you at?
• This position requires weekend shifts, are you comfortable working alternating weekend shifts?
• On a scale of 1 - 10 (with 1 being the least and 10 being the most) what would you rate your level of automotive knowledge?