Emergency Roadside Dispatcher

About This Role

An Emergency Roadside Dispatcher responds to emergency and non-emergency calls, providing assistance and crucial information. This role involves logging calls, answering questions, and supervising truck routes to ensure efficient and prioritized dispatching.

Responsibilities

• Answer phone calls from drivers and customers
• Document and verify information with customers
• Monitor dispatch maps and lists
• Dispatch drivers to the correct call order
• Call customers to update estimated arrival times
• Collect necessary charges

Requirements

• Excellent communication skills under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
• Better-than-average knowledge of computers and typing
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to remain calm with customers in stressful situations
• Ability to relay information quickly
• Automotive knowledge
• Ability to work well with others
• Comfortable working alternating weekend shifts

Nice to have:

• 1 year of dispatching experience

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Important Details

• Schedule: alternating weekend schedule required

About the Company

Our business is fast-paced and changes every minute. We provide towing and roadside assistance for over 60,000 people annually, with a footprint across Madison, Milwaukee, Racine, and Kenosha. Our dispatch hub is located in Madison, WI.