Emergency Medical Dispatcher

About This Role

This full-time, on-site position involves receiving, recording, and managing requests for ambulance assistance, processing requests to transport medically ill and traumatically injured patients in emergency and non-emergency situations. The role requires quickly and accurately collecting necessary information to deploy appropriate emergency resources, often triaging medical calls and providing pre-arrival instructions to patients.

Responsibilities

• Understand and adequately implement the concepts of Emergency Medical Dispatch (EMD) as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care
• Allocate EMS resources based on approved protocols and established processes
• Maintain a high level of expertise in the use of the computer aided dispatching (CAD) system
• Responsible for complete and accurate data entry for all service requests
• Possess knowledge of Company and Departmental policies, operating procedures, and protocols
• Participate in and complete all continuing education as outlined by the department
• Function effectively in a potentially stressful environment
• Possess excellent written and verbal skills essential for effective communication with patients, medical personnel, co-workers, and clients
• Utilize maps to identify locations as it relates to transport requests and crew safety
• Monitor multiple radio channels to maintain contact with local agencies
• Prioritize multiple tasks while demonstrating a high level of professionalism
• Maintain a high-level of customer service while also communicating effectively with persons in difficult, life-threatening and other emergency situations
• Understand basic computer applications
• Work weekends and holidays on scheduled rotation
• Perform other duties as assigned by the department

Requirements

• Paid training to become an Emergency Medical Dispatcher is offered
• Complete all classroom training and live training as scheduled
• Complete scenario-based skill development designed to prepare for work in the Communications Center
• Complete internationally recognized Emergency Medical Dispatch (EMD) training and certification
• Complete CPR certification
• Complete training on all necessary non-emergency intake skills and standards

Benefits

• Full-time benefit package including medical, dental, life, vision, disability and 401(k) with company match
• Paid time off (PTO)
• Time and a half for holidays worked
• Opportunity to transfer to other AMR locations

Important Details