About This Role
Joining Queensland Ambulance Service (QAS) as an Emergency Medical Dispatcher (EMD) means playing a critical role in supporting the Queensland community during medical emergencies. No two days are the same, whether providing first-aid advice during Triple Zero (000) calls or coordinating ambulance crews. You will receive high-level training through QAS to develop your skills to effectively provide Frontline Operational support in the healthcare sector.
Responsibilities
- Be the first point of contact for people during emergencies by answering Triple Zero (000) emergency calls
- Provide critical pre-arrival advice to callers while arranging help for Queenslanders during emergency situations
- Assist callers in a structured and supportive environment using established scripted protocols
- Record accurate and critical details to support dispatchers and paramedics
- Organise and coordinate multiple ambulance crews across Queensland through radio communication
- Operate a multi-screen computer system, where you will manage responses for multiple incidents
- Engage your technical skills in real-time with Computer Aided Dispatch systems
- Coordinate non-urgent patient transport services with healthcare facilities and practitioners
Requirements
- Ability to work full-time on a rotating roster (generally 4 days on, 4 days off – subject to change), in a fast-paced team environment that provides 24/7 coverage (including nights, public holidays and weekends) in one of our operation centres across the state
- Complete training for Call-Taking and Dispatching that is provided by QAS; once obtained, each shift will focus on just one function
- Demonstrated experience in engaging strong communication and active listening skills
- Ability to de-escalate high stress calls with empathy, calmness, and leadership
- Works well in a team and values collaborative working styles
- Solid customer service focus in fast paced environments
- Exposure to technical systems and ability to learn new systems quickly
- Proven ability to incorporate feedback and receptiveness to ongoing self-improvement
- Ability to problem solve and make decisions while under pressure
- Ability to attend and complete an in person 7-week training program based in Brisbane (travel and accommodation available for eligible candidates)
- Ability to commit to working on a 24/7 roster (generally 4 days on and 4 days off)
Benefits
- Obtain a Cert III and Cert IV qualification in Call-taking and Dispatch through QAS at no cost to you
- Additional leave and superannuation opportunities
- Access to salary packaging and novated leasing benefits
