Emergency Medical Dispatcher

About This Role

This full-time position provides emergency medical communications related to medical call taking, radio communications, and other related work. You will assist with communications to active ambulance and mobility units to provide an optimum response relating to medical need. The role suits someone who enjoys video games or a fast-paced environment with problem-solving.

Responsibilities

• Ensure daily customer happiness
• Ensure the answering of all telephone lines immediately in coordination with the Control Center Team
• Answer and provide accurate information for all United Way referral calls
• Answer and provide courteous assistance for all Red Cross emergency referral calls
• In conjunction with the EMD, provide prompt, courteous call taking, pre-scheduling of calls, and response information to medic unit personnel
• Assure that the work area is clean, equipped with all necessary material, and that the equipment is operating properly at the beginning and ending of each shift
• Attend training sessions as required to maintain certification
• Prepare computer-generated reports and other incidental and general information for the Director of Operations as directed
• Be responsible for efficient, effective unit deployment through intelligent use of the System Status Plan to ensure the best, safest response time performance possible
• Provide coordination of available resources as efficiently and effectively as possible to ensure prompt handling of all mobility transports
• Think and act quickly in stressful situations
• Be responsible for maintaining a good working relationship with management staff, fellow associates, public safety personnel, hospital and nursing home personnel, and the general public
• Prepare detailed written reports
• Perform other roles and responsibilities as assigned

Requirements

• Must be at least 18 years of age
• Must have a valid driver’s license and maintain a good driving record
• Must have a high school diploma or G.E.D.
• Must possess current BLS card
• Must successfully complete Medical Priority Dispatch Certification program
• Must complete specified Control Center orientation
• Accurate, basic typing skills and computer operation knowledge
• Exceptional knowledge of all resources available, i.e. cross index, CAD, paging systems, phone system, radio transmitter equipment
• Exceptional knowledge of city streets and general service area geography
• Exceptional knowledge of the Medical Priority Dispatch System and its use in accordance with local protocols and company policies
• Exceptional knowledge of all first responders and mutual aid ambulance providers in and around our service areas and how and when they are activated