About This Role
This night-shift position serves as the primary point of contact for after-hours emergency maintenance calls, ensuring urgent requests are properly assessed, prioritized, documented, and communicated to the appropriate personnel. The role supports the growing maintenance operations of Astra Air & Repair and Shannon Property Management, and suits a dependable, highly organized, and solution-oriented individual who thrives in a fast-paced environment and remains calm under pressure.
Responsibilities
- Receive, assess, and prioritize after-hours maintenance calls, identify emergencies, and take appropriate action
- Coordinate emergency maintenance and HVAC service requests with on-call technicians, vendors, and appropriate personnel
- Serve as a central point of contact for residents, customers, technicians, and leadership, ensuring timely communication and escalation of urgent concerns
- Accurately create, update, and monitor maintenance requests, work orders, call notes, and service records across company platforms
- Track outstanding emergency requests, provide status updates, and ensure proper handoff to daytime teams
- Collaborate across departments, identify opportunities for process improvements, and assist with additional maintenance coordination responsibilities as needed
Requirements
–2+ years of experience in dispatching, call center operations, customer service, maintenance coordination, or a related field preferred
- Experience in property management, HVAC, maintenance, or home services strongly preferred
- Excellent verbal and written English communication skills
- Strong problem-solving abilities, critical thinking, and sound judgment
- Ability to work independently, prioritize competing requests, and remain composed in emergency situations
- Highly organized, detail-oriented, and committed to accurate documentation and follow-through
- Comfortable navigating multiple software platforms and adapting to new technology
- Proficiency in Google Workspace and digital communication tools
- Dependable and comfortable working overnight hours
Nice to have:
- Experience with Property Meld, HouseCall Pro, AppFolio, or similar dispatching and maintenance systems
- Bilingual English/Spanish
Important Details
– 4:00 AM Central Time (U.S.), full-time; shift hours and assigned days may vary based on operational needs; weekend and holiday availability may be required
About the Company
Astra Air & Repair and Shannon Property Management are guided by core values of being empathetic and fair, collaborating without ego, being solution-oriented, having an ownership mindset, and prioritizing communication.
