About This Role
The Emergency Dispatcher I receives and evaluates incoming emergency and non-emergency calls for police, fire, and EMS. This role involves compiling relevant information, initiating incidents in CAD for dispatch, and sending appropriate units and personnel to scenes or transferring calls to other agencies. The position operates under the supervision of a police and/or fire and EMS Dispatch Supervisor.
Responsibilities
- Receive and evaluate all incoming calls to determine the urgency of reported situations
- Compile incident location, participants, and other relevant information
- Dispatch appropriate units to respond
- Gather information and prioritize calls
- Track availability and status of response personnel
- Log and document calls for service
- Relay information clearly and concisely to response personnel and callers
- Enter calls for service data, including type, location, and incident response into the CAD system
- Monitor multiple radio channels and telephone lines
- Maintain knowledge of emergency communication equipment operations, emergency communication procedures and techniques, and County geography
- Assist with in-house training of new Emergency Dispatch Call-Takers, Emergency Dispatchers, and other employees as requested
- Maintain building security, including limited access to front doors after hours
- Perform inquiries regarding wanted subjects, stolen property, and other information through the MULES computer database and relay information to law enforcement personnel
- Conduct criminal history, towed vehicle, ex parte, and missing persons checks
- Copy information to be delivered to other divisions or departments
- Receive fax transmissions and distribute messages to the proper individual
- Utilize resources such as MULES, REJIS, CAD, mobile data, AS400, and other online databases to collect pertinent information
- Maintain warrant entry/removal files for various municipal agencies
- Receive messages regarding the status of work operations during non-work hours
- Participate in on-call rotations and work mandatory overtime when required
- Perform other duties as assigned
Requirements
- Graduation from a general/technical high school or equivalent
- Successful completion of HIRE computerized skills testing with an overall score of 77%, a structured score of 80%, and a practical score of 70%
- Ability to work 12-hour shifts rotating between days and nights, as well as weekends and holidays
- Certified in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) or Emergency Police Dispatch (EPD) or willing to obtain EMD/EFD or EPD certification within 90 days of appointment
