About This Role
This entry-level position as an Emergency Dispatcher involves making a daily difference by assisting people in urgent need and supporting police, fire, and after-hours emergency maintenance personnel. The role is a crucial part of the public safety team, protecting the lives and property of Edmond's residents.
Responsibilities
- Receive and respond to both emergency and non-emergency telephone calls
- Direct calls to the appropriate authority for disposition
- Dispatch emergency calls to fire and police responders, or Public Works/Utilities emergency crews
- Monitor and transmit all radio communications
- Coordinate emergency requests
- Enter information into the Computer Aided Dispatch system
- Use OLETS/NCIC to query and enter data
- Maintain various logs
- Call out and notify off-duty personnel, including calling for support resources
Requirements
- High school diploma or GED equivalent
- 7 to 11 months of related experience and/or training, or equivalent combination of education and experience
- Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier
- Strong customer service, critical thinking, and multi-tasking skills
- Strong level of integrity and honesty
- Advanced computer and typing skills
- Ability to handle high levels of stress while maintaining focus and composure
- Ability to learn and retain information quickly while under stress
- Ability to take initiative and exercise independent judgement
- Ability to meet the required physical standards for this position
- Ability to pass extensive background process and pre-employment drug and audio screenings
Benefits
- Generous benefits package including health, vision, and dental insurance
- Access to a dedicated primary care medical clinic at no cost to employees and covered dependents
- Generous time off
- Paid holidays
- Longevity rewards
- Retirement benefits
- Paid parental leave
- Potential for bilingual pay
- A tangible impact to the Emergency Communications Department and residents in the City of Edmond
- A dynamic and inclusive environment where your contributions are valued
Important Details
- Schedule: Availability and willingness to work any shift schedule (new hires are required to work all shifts during training, which can last up to 8 months or longer). Day shift: 6 am - 2 pm; Evening shift: 2 pm - 10 pm; Back shift (overnights): 10 pm - 6 am; Split shift: 10 am - 6 pm and/or 6 pm - 2 am. Split shifts are utilized when staffing levels allow to increase shift coverage during high call volume hours, implemented and/or suspended as needed and not guaranteed.
