Emergency Dispatcher / Detention Officer

Buffalo County is seeking MALE applicants for a dispatcher-focused public safety position that combines emergency communications and detention officer responsibilities. This role is approximately 80% emergency dispatching and 20% detention duties, with full training provided for both roles.

This is a meaningful career for individuals who want stability, strong benefits, and the opportunity to make a real difference in their community-no prior law enforcement or corrections experienced required.

Pay & Schedule Summary

• Starting pay: $26.49 per hour
• Night shift differential: +$2.00 per hour. Night shift pay=$28.49 per hour
• Shift: 12-hour night shifts (5:00 PM – 5:00 AM)
• Schedule: 2-2-3 rotation (work two days, off two days, work three days; alternating weekends)

About the Role

This position combines emergency dispatching and detention officer responsibilities, with the majority of time spent in emergency communications.

Emergency Dispatcher Duties:

• Receive emergency and non-emergency calls
• Gather critical information calmly and accurately
• Dispatch police, fire, and medical services
• Monitor radio frequencies and communicate clearly under pressure
• Use computer-based dispatch and record systems
• Follow established procedures during high-pressure situations

Detention Officer Duties:

• Supervise inmates in a controlled, secure environment
• Conduct safety and welfare checks
• Enforce facility rules and procedures
• Book and release inmates
• Maintain safety and accurate documentation
• Work as part of a team to ensure safety and security

Realistic Job Preview

This position involves 12-hour night shifts in fast-paced environments. Emergency dispatching can involve emotionally challenging situations, and detention duties require attention to safety, structure, and established procedures.

To support informed decision-making, candidates will have the opportunity to shadow the position prior to interviewing, allowing you to see the work firsthand and ask questions before moving forward.

Minimum Requirements

• High school diploma or equivalent
• At least 18 years old
• US Citizen
• Maintain a valid Driver's License
• Vision correctable to 20/20
• No felony or domestic abuse convictions
• Must be Jail Officer certified through WI LESB or have the ability to become certified within one year (training provided).