About This Role
This public safety career involves providing a calm, professional connection between people who need help and the responders who provide it. It is a meaningful role where communication, judgment, and compassion make a difference every day.
Responsibilities
- Answer emergency, nonemergency, and administrative calls
- Quickly gather accurate information from callers
- Provide lifesaving instructions using established emergency dispatch protocols
- Dispatch law enforcement, fire, and emergency medical personnel
- Monitor radio communications and support responders in the field
- Enter and update incident information in the Computer Aided Dispatch system
- Track the location and status of public safety personnel and equipment
- Access and maintain sensitive law enforcement records through IDACS
- Remain aware of activity throughout the Communications Center and assist coworkers when needed
Requirements
- Be a United States citizen
- Be at least 18 years of age
- Possess a high school diploma or GED
- Type at least 35 words per minute
- Successfully complete a background investigation
- Meet applicable criminal history requirements
- Be able to obtain required certifications, including IDACS, CPR, Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch
- Be available to work varied shifts, weekends, holidays, overtime, and extended hours when required
Skills That Will Help You Succeed:
- Clear and effective verbal and written communication skills
- Strong listening, multitasking, and problem-solving abilities
- Accuracy and attention to detail
- Emotional composure during emergencies and periods of high activity
- The ability to learn Lake County streets, communities, landmarks, and mapping systems
- The ability to learn public safety radio, telephone, CAD, and information systems
- Sound judgment and the ability to make timely decisions
- Professionalism when working with callers, responders, government officials, and coworkers
- The ability to protect confidential and sensitive information
Benefits
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Important Details
- Shift availability: Day Shift, Night Shift, Overnight Shift