Emergency Dispatcher

This job will be located at our new office in Medford, Oregon!!! Come be part of our growing team!

Job Overview
We are seeking a highly attentive and proactive Dispatcher for our Security Operations team.

This vital role involves coordinating security personnel, monitoring surveillance systems, and ensuring the safety and security of our facilities.

The ideal candidate will possess strong communication skills, experience in law enforcement or security, and the ability to handle high-pressure situations with professionalism.

This position offers an opportunity to contribute to a secure environment while developing skills in dispatching, surveillance, and conflict management.

Duties

I. Dispatch & Communication

• Dispatch patrol and site officers to calls for service, alarms, incidents, and client requests

II. Monitoring & Documentation

• Monitor alarm systems, patrol tracking software, and CCTV feeds (when applicable)
• Accurately log all calls, incidents, officer activity, and client communications
• Create and maintain detailed incident reports and shift logs
• Ensure reports are completed and submitted according to company policy

III. Customer Service

• Serve as a professional point of contact for clients, property managers, and the public
• Respond to client requests promptly and courteously
• Relay client instructions and site-specific requirements to officers

IV. Operational Support

• Coordinate shift coverage and assist with call-offs, late arrivals, or emergencies
• Assist supervisors with scheduling updates and officer assignments
• Support training by reinforcing policies, procedures, and communication protocols

V. Policy & Compliance

• Follow all Metro Protection Services policies, post orders, and standard operating procedures
• Maintain confidentiality of sensitive company, employee, and client information
• Ensure compliance with state, local, and company regulations
• Maintain constant radio, phone, and digital communication with officers in the field
• Monitor officer safety, location, and status during shifts
• Escalate emergencies and critical incidents to supervisors and management as required

Requirements

• High School Diploma or equivalent
• Prior experience in law enforcement, security, dispatching, or related fields is highly desirable.