About This Role
Being a proactive dispatcher for the Security Operations team is the core of this job, coordinating security personnel, monitoring surveillance systems, and ensuring the safety and security of facilities. This position offers an opportunity to contribute to a secure environment while developing skills in dispatching, surveillance, and conflict management.
Responsibilities
- Dispatch patrol and site officers to calls for service, alarms, incidents, and client requests
- Monitor alarm systems, patrol tracking software, and CCTV feeds (when applicable)
- Accurately log all calls, incidents, officer activity, and client communications
- Create and maintain detailed incident reports and shift logs
- Ensure reports are completed and submitted according to company policy
- Serve as a professional point of contact for clients, property managers, and the public
- Respond to client requests promptly and courteously
- Relay client instructions and site-specific requirements to officers
- Coordinate shift coverage and assist with call-offs, late arrivals, or emergencies
- Assist supervisors with scheduling updates and officer assignments
- Support training by reinforcing policies, procedures, and communication protocols
- Follow all Metro Protection Services policies, post orders, and standard operating procedures
- Maintain confidentiality of sensitive company, employee, and client information
- Ensure compliance with state, local, and company regulations
- Maintain constant radio, phone, and digital communication with officers in the field
- Monitor officer safety, location, and status during shifts
- Escalate emergencies and critical incidents to supervisors and management as required
Requirements
- High School Diploma or equivalent
- Prior experience in law enforcement, security, dispatching, or related fields is highly desirable
- Strong communication skills with the ability to convey information clearly and calmly under pressure
- Excellent report writing abilities for documenting incidents accurately
- Ability to manage conflicts effectively and demonstrate conflict resolution skills
- English language (Required)
Nice to have:
- Familiarity with security protocols, emergency procedures, and law enforcement procedures
- Demonstrated attention to detail and situational awareness in a fast-paced environment
Benefits
- Flexible schedule
- On-the-job training
- Paid time off
- Parental leave
